The service is excellent.

Smooth process, friendly staff.

The service attitude was quite average, lacking professionalism and efficiency. There was no process for car inspection during pickup, and the whole procedure was chaotic.

Even though I returned the car with a full tank, Budget's inspector checked and recorded the mileage and fuel gauge as Full. However, once back home, I received a charge of $52.02. Upon contacting the car rental service, I found out it was a fuel fee, claiming the tank wasn't full. On May 9th, I sent them photographs of Budget's records and the fuel gauge at the time of return. Ten days have passed, and there's still no resolution. The rental company said they are waiting for a response from Budget, and I should be patient. I checked reviews for Budget at the Boston airport on Google Maps, and they were quite low. Think twice before renting a car, folks.

The car and people were great