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Last updated on: April 8, 2025
89Rental Locations
31Airport Locations
Map View of Car Rental Locations in Houston
Budget
7.9/10
Hertz
8.3/10
Thrifty
7.6/10
Alamo
9.2/10
Enterprise
9.1/10
AVIS
7.7/10
Dollar
7.0/10
Europcar
8.3/10
AIRPORT VAN RENTAL
4.0/10
Advantage
7.9/10
PAYLESS
6.2/10
ACE
3.7/10
Shouqizuche
6.0/10
Reviewed: March 21, 2025
When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.
Reviewed: February 18, 2025
Excellent service, picking up and returning the car was very convenient, and they gave me a brand-new vehicle.
Reviewed: March 26, 2025
The pickup and drop-off process was very quick and smooth.
Reviewed: February 21, 2025
There were hidden charges that were not clearly explained in advance.
Reviewed: February 8, 2025
Pretty good, quite convenient, but Hertz often doesn't provide the specific car you booked. They just give you whatever is available, and the staff checks the system upon your arrival to confirm.
Reviewed: December 3, 2024
I confirmed my order early, but when I arrived at the store, they said there were no cars available and asked me to pay extra for a larger vehicle. Is this fair?
Reviewed: March 14, 2025
Even though the counter staff were extremly friendly and helpful initially when we arrived to pick up the car, I am not sure why we were told to go and get the convertible if they knew there wasn't one available.
Reviewed: January 19, 2025
The overall service was average. The car I booked was downgraded by one class. If I wanted a Toyota, I had to wait, and the waiting time was uncertain.
Reviewed: January 12, 2025
The vehicle was acceptable, but not the model I booked. It was difficult to cancel the toll service; the staff refused to do it even before I left the store. They told me to call customer service instead. The service experience was very poor, lacking awareness of customer needs, and seemed only focused on making customers spend more money.
Reviewed: March 25, 2025
Really good, you can choose freely from dozens of cars and take the one you like. Just note that Alamo requires a driver's license translation, while National does not.
Reviewed: February 27, 2024
Excellent service. Both the front desk staff and the car pick-up area staff were great.
Reviewed: December 5, 2024
I paid a deposit via WeChat on the platform to book the car, later purchased the highway ETC from the rental company, and when returning the car, I discovered additional hidden fees. Honestly, it's hard to figure out how they calculate costs.
Reviewed: October 25, 2024
The service was okay. The drop-off location was very hard to find.
Reviewed: October 22, 2024
Car was exactly as ordered and perfectly clean inside and out. Counter staff extremely efficient and friendly. I am happy that they will rent to an 'older' driver with no apparent penalty! Not really an issue for Avis, but there was quite a wait for the shuttle from the terminal and it was crowded but it was Friday afternoon - and the return to the terminal was fine.
Reviewed: September 24, 2024
Where do I start. It took way to long at the counter. Because a family of 12 could not get a cat. So the line was very long. Finally we checked in. Went downstaires....no cars. We had to wait almost 60 minutes. But because it was first car to come we got a way bigger car. So overal we were happy.
Reviewed: August 30, 2024
Excellent service, very quick when picking up the car. They even upgraded the model as the same model was not available.
Reviewed: June 25, 2024
The front desk staff talked a lot and told us there were no gas stations near the airport.
Reviewed: October 16, 2020
Worst rental car I have ever had and I have rented a lot of vehicles. Absolutely filthy. Spent 2 hours cleaning it when I got home before ever going on our trip. Will never rent from them again.
Reviewed: December 20, 2019
Everything went smoothly and our experience was very satisfactory. We will rent again!
Reviewed: July 3, 2019
The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.
Reviewed: March 11, 2019
Advantage was nothing but great trying to help. I will rent again from Advantage.
Reviewed: September 12, 2018
They insisted on adding an extra insurance on the spot, which cost an additional $400, and wouldn't let me pick up the car without it. After half an hour of argument, I had no choice but to agree. They also didn't provide a receipt. Very unhappy.
Reviewed: October 13, 2019
Excellent staff. Took care of an issue immediately. IAH airport.
Reviewed: April 5, 2019
had to make extra trip back to airport, engine light on, next car air conditioner didn't work. the 4th car finally worked for us. Never rent from them again
Reviewed: September 25, 2019
No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto. 2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos. 3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado. 4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto. LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR. No deberían tenerlos en su página.
Reviewed: September 24, 2019
the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there
Reviewed: August 10, 2019
Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.
Reviewed: May 21, 2019
I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!
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