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Last updated on: April 8, 2025
106Rental Locations
26Airport Locations
Map View of Car Rental Locations in Chicago
AVIS
8.0/10
Thrifty
7.6/10
Alamo
8.7/10
Budget
8.0/10
Dollar
7.7/10
Hertz
8.6/10
Europcar
7.8/10
FOX RENT A CAR
6.6/10
Routes
8.0/10
National
8.5/10
AIRPORT VAN RENTAL
7.0/10
Advantage
7.0/10
PAYLESS
8.7/10
Reviewed: March 27, 2025
No upselling. Karla provided excellent service and upgraded the car for free.
Reviewed: March 21, 2025
Satisfied, visited four times this year, and the service this time was good. At least there was no aggressive push for various insurances.
Reviewed: December 13, 2024
Very efficient, the entire process took only four to five minutes.
Reviewed: August 30, 2024
Very satisfied. Located right under the MFF building. Clean environment, minimal waiting, the staff was very nice. They confirmed that I had already purchased full insurance, and there were no attempts to upsell. Everything was straightforward and smooth.
Reviewed: March 17, 2025
Very convenient, and the car is in good condition.
Reviewed: December 28, 2024
Very satisfied, minimal waiting in line, and the staff even offered a free vehicle upgrade.
Reviewed: November 15, 2024
The car was new a 2025 model and the customer service guys were friendly and amazing. The drop off was literally few seconds. He looked at the car while he was approaching and then check the fuel level and only asked if I wanted the receipt printed or emailed. Thats all the time it took to drop off the car.
Reviewed: August 21, 2024
Overall, it's pretty good, but they always try to sell insurance packages and highway toll services.
Reviewed: March 9, 2025
The car was very dirty and hadn't been cleaned at all. There was no windshield washer fluid, so I had to use a water bottle to pour water on the windshield.
Reviewed: December 18, 2024
The vehicle was overall fine to use, but during the process the front desk staff charged extra fees without informing us. When we pointed it out, they explained that they had included fuel charges and towing fees in the bill. We emphasized that we would refill the fuel ourselves upon returning the car and that we didn't need the towing service. However, the staff repeatedly confirmed whether we were sure about canceling the towing fee, saying that with snow approaching, arranging towing ourselves would cost more than their offer. After returning the car, our credit card was still charged an additional $200, and we have yet to receive a receipt explaining the charges. We plan to follow up with Dollar on this matter in the coming days.
Reviewed: December 1, 2024
There is no Chinese service, which is very inconvenient. We are not proficient in English, so communication with the rental staff was problematic. We were not aware that not renting an EPASS would lead to so many additional fees. The platform should inform users about this.
Reviewed: December 29, 2024
The main issue was that it took an hour to pick up the car. The female staff member was extremely inefficient. If this had happened in China, there probably would have been an argument already. I don't understand why everything had to be recorded twice.
Reviewed: December 28, 2024
Excelent service! Contact free checkin and pickup was avaible even for foreing (EU) driver's licence - highly recoment, you just follow signs to the parking and keys are waiting for you in the car - agreement send via email - only $200 blocked for deposit, relased withing 24h after dropping off, works perfect with American Express
Reviewed: February 28, 2024
It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.
Reviewed: September 4, 2023
When I picked up the car, I couldn't connect Google Maps to the car's screen, and the staff couldn't help. They said changing the car wouldn't help. When driving away, I noticed a strange noise and returned to get another Camry. The staff at the site said there couldn't be a problem. After talking to the counter staff, I got a car with only 6000 miles on it and everything worked fine. When I tried to extend the rental, they quoted an exorbitant price, so I switched to Sixt and rented again.
Reviewed: December 27, 2019
First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.
Reviewed: September 15, 2019
This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.
Reviewed: March 8, 2023
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.
Reviewed: January 30, 2023
it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
Reviewed: September 16, 2022
Vehicle needs new tires . Handled poorly in the rain. Check engine light came on,from lack of oil change. Vehicle wouldn’t activate cruise control because of the light Top leaked bad at the doors and on to me.
Reviewed: June 15, 2020
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
Reviewed: January 23, 2020
We never had such a smooth and quick pick-up experience as in Chicago. Great job!
Reviewed: October 12, 2019
Très efficace surtout pour le retour. Très aimable.
Reviewed: August 31, 2019
Car had some electronics control issues. Board computer was crashing. Bluetooth issues.
Reviewed: July 12, 2019
Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.
Reviewed: May 25, 2019
The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....
Reviewed: December 9, 2019
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
Reviewed: November 9, 2019
Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.
Reviewed: October 16, 2019
The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.
Reviewed: August 8, 2019
The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.
Reviewed: August 3, 2019
The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.
Reviewed: September 28, 2019
Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.
Reviewed: September 1, 2019
Service was okay but could use some improvement.
Reviewed: December 9, 2018
At Chicago airport, I waited over an hour for the shuttle bus. When I called to ask, the attitude was poor. We finally got the car after 9 PM. The rental company is much farther from the airport compared to others. The return process was normal; we filled the tank and washed the car as instructed. Unexpectedly, I received an additional charge six months later. I had purchased the full insurance, the most comprehensive one, and there were no incidents or violations. This company is terrible. Remember the old saying: 'You get what you pay for.' Be cautious when choosing a rental company.
Reviewed: August 1, 2019
There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.
