40 Car Rental Brands at Miami Airport (MIA)

Reviewed: March 31, 2025

Overall service is satisfactory.

Reviewed: January 27, 2025

Average experience. The rental location is outside the airport. The booking time for the car pickup was 10:00 PM. At 10:15 PM, I called the rental company from the airport, and they said they were already closed. They charged me a $40 service fee to pick up the car. The return location was very difficult to find. The staff who drove me to the airport dropped me off at the car rental center instead, saying they couldn't drop me off at the terminal. It was so frustrating.

Reviewed: November 25, 2023

Great Job - Dr. Deon...

Reviewed: March 31, 2025

Very satisfied

Reviewed: March 20, 2025

Pretty good overall. There was some upselling, but it's fine as long as you decline.

Reviewed: February 16, 2025

Picking up and returning the car is convenient, and the vehicle is in good condition.

Reviewed: February 2, 2025

Pickup and drop-off processes were very efficient. They didn't try to upsell anything, just asked about insurance and E-pass. When I said I didn't need them, they processed it right away without further discussion.

Reviewed: January 28, 2025

La prenotazione ha superato le mie aspettative. Complimenti

Reviewed: March 26, 2025

Satisfactory

Reviewed: February 26, 2025

The car was very new, with just over 100 kilometers on it. They usually try to sell you a highway toll card here, which is quite expensive. It's actually unnecessary — if you're not in a hurry, you can set the navigation to avoid toll roads and travel completely free. The road conditions are not much different, and the toll roads won’t save you much time.

Reviewed: January 7, 2025

Satisfied.

Reviewed: December 7, 2024

Very satisfied with the overall service.

Reviewed: September 15, 2024

Very satisfied

Reviewed: March 21, 2025

Satisfied

Reviewed: March 10, 2025

Lady put down wrong pickup space number on papers. Spent ages looking for car to find out the space number didn’t exist. Had to source staff member to source car for us. Keep trying to sell you things you don’t need when all you want to do is rent a car.

Reviewed: February 11, 2025

Overall, quite satisfactory.

Reviewed: January 14, 2025

They charged me at the desk for additional insurance and other stuff. It surprised me, I thought everything has been done already

Reviewed: January 12, 2025

En el mostrador siempre te exigen cosas que no necesitas

Reviewed: March 20, 2025

Si que me han exigido sacar el paquetes de peajes a un monto medio caro, y luego me han cobrado unos adicionales que nunca me aclararon que era.

Reviewed: March 1, 2025

JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.

Reviewed: January 22, 2025

Hay pocas personas en el counter al momento de la recogida, y mucha gente en la fila, lo cual demora la retirada.

Reviewed: December 29, 2024

Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.

Reviewed: December 16, 2024

While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.

Reviewed: March 5, 2025

The staff had great attitudes, and the car pickup was convenient. The only downside was the forced insurance purchase. When picking up the car, I specifically went back to ask two staff members about it, and they assured me it was fine. So, I decided to proceed with the car rental. However, after returning home, I discovered I was still charged (even though I had purchased QEEQ’s full coverage insurance, which made it unnecessary). After communicating with QEEQ, the store was very cooperative and refunded the charge. Overall, it was a satisfying experience.

Reviewed: February 19, 2025

The wait time for picking up the car was too long. QEEQ doesn't allow advance registration for Fast Break. Budget's prices are relatively affordable, so the wait time tends to be longer. It's recommended to align the car rental time with the flight arrival time, as the wait is typically about half an hour.

Reviewed: February 16, 2025

El primer coche que me dieron estaba con problemas mecanicos serios....probablemente no estaba ni revisado...un desastre!!! Al ir a cambiarlo (el mismo dia) fui humillada y mul mal atendida por un funcionario de Budget

Reviewed: January 27, 2025

The car itself was good, and the rental process was very easy and straightforward. There were only small dents and scratches on the bodywork, but nothing major that affected its performance. However, the USB port for connecting to Apple CarPlay didn't work properly, which was quite inconvenient. Everything went well with the car, but when I returned it, I was charged an extra 50$ for fuel, even though the tank was full. I've tried to get a refund, but so far, no luck. This is very annoying and has been the most frustrating part of the experience. Overall, the car and the rental process were fine, but the extra charge and the difficulty in resolving it leave a bad impression.

Reviewed: November 18, 2024

Terribles políticas de revisar tarjetas, según ellos mi AMEX que tengo desde el 1997 es de Arabia Saudita

Reviewed: March 5, 2025

Extremely poor experience, absolutely terrible!!! Dishonest store, avoid at all costs!!! I arrived at the store with all the required documents, and after waiting for half an hour, they finally finished serving the person ahead of me. It really took them half an hour to handle a single customer—no exaggeration!!! Finally, it was my turn. The staff at the counter (non-white, spoke Spanish, and had heavily accented English that was hard to understand) kept saying my card couldn't be processed and refused to give me the car!!! I had no choice but to call the car rental platform, which led to all sorts of back-and-forth. While the platform's attitude was okay, their service was very slow. I repeatedly handed the phone to the staff at the counter, but the issues persisted—the platform representative couldn't resolve it either!!! After wasting three hours, I suggested returning to the airport to rent from another company, which eventually worked out and I got a car. However, this shady shop refused to refund my money. Then I had to go back and forth with the platform for over a month, and they said they would pay me back first. It was exhausting. I can't believe this store is still listed on the platform—everyone beware!!! That day, it was just me, a 6-year-old child, and a nearly 70-year-old elder traveling. After landing, we wasted several hours dealing with this shady store. To make matters worse, I later discovered my credit card had been fraudulently charged. Truly infuriating!!!

Reviewed: March 5, 2025

Extremely poor service! Absolutely terrible! Fraudulent store, do not book here under any circumstances! I arrived at the store with all the required paperwork and waited half an hour for the previous customer service request to be completed. It takes half an hour to handle one person—and this is no exaggeration! When it was finally my turn, the store staff (non-white, speaking Spanish, very difficult to understand their English) claimed my card could not be swiped and refused to give me the car! I had to call the rental platform, which led to endless back-and-forth. Although the rental platform was relatively polite, their service was very slow. I had to repeatedly pass the phone to the store representative, but the issues remained unsolved. After wasting three hours, I asked to return to the airport to choose a vehicle from a different rental company, which eventually allowed me to successfully pick up a car. However, this fraudulent store refused to refund me. Following this, I had further disputes with the rental platform for over a month, during which they claimed they had advanced the refund to me. Utterly frustrating! This store is still available on the rental platform, so everyone must be cautious! That day, I was traveling alone with a six-year-old child and an elderly person nearly seventy years old. After landing, I wasted several hours dealing with this scam. To make matters worse, after returning home, I discovered unauthorized charges on my credit card. Truly incomprehensible and infuriating!

Reviewed: November 22, 2024

Really good!

Reviewed: September 10, 2024

Not bad, there were basically no issues. The highway toll had a pre-authorization, which was clarified later.

Reviewed: May 16, 2024

Very satisfied, but please return the deposit to my bank account promptly.

Reviewed: February 7, 2024

Very disappointing.

Reviewed: February 10, 2025

Very satisfied, highly recommend the car rental company.

Reviewed: January 9, 2025

The only comment we have is that we waited a very long time for the pick up. But it was the 1th of January so on the other hand understandable. They might have had more counters open. That would have been quicker. But the guy Faisal I think his name was, was super helpful and friendly.

Reviewed: August 20, 2024

Very good.

Reviewed: July 8, 2024

Great service …..professional…..no attempt to charge any more money…..very helpful

Reviewed: January 12, 2024

El vehículo estaba muy sucio por dentro y parecía que no tenían tiempo para la limpieza por dentro extensa hace meses mucha comida regada anteriormente

Reviewed: January 25, 2025

Very satisfied

Reviewed: October 11, 2024

The wait time was extremely long. The first car had a flat front tire, and the second car had an unpleasant smell inside. Another customer came back to complain that their car was very dirty. The location was hard to find, and the rental place was messy and disorganized. When returning the car, they asked us for a GPS device we never rented. This was the worst car rental experience in two weeks of traveling.

Reviewed: November 7, 2022

Pésimo!! Me están cobrando en mi tarjeta de crédito estanque lleno, y lo devolví medio!! Estoy muy molesta!! Porque se aprovechan y abusan estando uno lejos!! Además aún no me hacen la devolucion de los 150 us!! Horribles, pésimo!! No lo recomendaría nunca!! No volveré icn ustedes a rentar.

Reviewed: October 25, 2022

EL AUTO CON MILLAJE ALTO, SUCIO EN SU INTERIOR. LA UBICACION PARA LA RENTA NO ESTA DENTRO DEL AEROPUERTO, VIEJA E INCOMODA. LO ARRIENDA FOX RENT A CAR Y NO EUROPCAR.

Reviewed: August 4, 2022

Service is mediocre.

Reviewed: January 12, 2025

Do not rent from this company. It is a scam operation. After returning the car, they claimed there was serious damage. This issue dragged on for two months.

Reviewed: November 13, 2024

I had a fantastic experience with Blue Auto Trading. The team was incredibly attentive and professional, making the rental process quick and hassle-free. The car was in perfect condition and clearly well-maintained. I would definitely recommend Blue Auto Trading to anyone looking for a reliable and high-quality rental service in Miami."

Reviewed: November 1, 2024

The car was excellent. The workers are very friendly they make my experience worth it

Reviewed: August 22, 2024

The rental company charged me a $2500 deposit, which takes 25-30 business days to refund to my personal bank card. The hidden costs of renting a car are high and the risks are significant.

Reviewed: August 13, 2024

Great service, convenient pickup and return.

Reviewed: January 10, 2025

El personal atento pero me cobraron por el vehículo otra vez 502 dls cuando la reserva del vehículo la había hecho completo con la página QEEQ.COM ( ACE me cobró con la tarjeta visa y a QEEQ.COM con la amex 584 dls )

Reviewed: November 29, 2021

No nos gusto que tengan publicidad engañosa, en QEED ya habíamos pagado 7600 y ACE según no cobraría un seguro básico y nos hicieron un cargo de 780 dólares, es un robo la renta nos salió en cerca de 24 mil cuando otras arrendadoras de auto cobraban entre 13-15 mil pesos ya con seguros incluidos

Reviewed: August 8, 2021

Bue. Coche

Reviewed: February 24, 2019

The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.

Reviewed: June 16, 2018

Like: Staff were professional and gave great advice and information.
Dislike: I liked everything.

Reviewed: December 14, 2024

El personal muy amable en la recepción recepción, nos ayudaron en todo

Reviewed: August 19, 2024

El coche superó ampliamente mis expectativas, no esperé más de 10 minutos para poder salir de allí y el personal de la oficina que me atendió no pudo hacerlo mejor. Un 10 en todos los sentidos.

Reviewed: January 19, 2024

It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.

Reviewed: November 26, 2024

Compre un auto Ford Focus, de categoría, y me dieron un MG con solo 2 parlantes

Reviewed: October 22, 2024

Excelente customer care and service

Reviewed: January 2, 2024

No me mandaron foto del coche y cuando avisé que íbamos con retraso en el control de pasaportes, no me dijeron que llevaban el coche al aeropuerto. Con lo que no pude recoger el coche hasta el día siguiente. Me costó 30 $ del aeropuerto a la oficina , 70$ de la oficina al hotel en South beach y 50$ del hotel al día siguiente a la oficina . Con lo que me costó 150$ y un día sin coche.

Reviewed: November 21, 2024

They require you to take out insurance with them

Reviewed: May 13, 2024

Excellent service

Reviewed: May 11, 2022

El vehículo estaba en buenas condiciones, pese a que yo contaba con un seguro, terminaron por venderme el de ellos argumentando que de otro modo no tendría todas las coberturas. Eso triplicó el valor final que tuve que pagar frente al valor de mi reserva original.

Reviewed: November 29, 2021

No respetaron mi reserva diciendo que no manejaban el tipo de vehículo que yo reserve. Que eran gamas inferiores que no manejaban. Me cobraron de más por supuestamente darme un mejor vehículo.

Reviewed: August 6, 2021

Stanley, my customer service rep was especial and very informative. Great guy

Reviewed: November 8, 2024

Me encantó que por el seguro que contrate full en la app solo bloquearon 1 usd en mi tarjeta

Reviewed: May 28, 2024

Das Auto hatte schon mehr als 50 tausend Meilen . Schon ein Oldtimer . Hatte aber diese 2 Wochen kein Problem.

Reviewed: September 13, 2022

Very good and smooth service at the rental centre in Miami Airport. Much better that what I have experiences in other locations. As always when booking through I broker, I hope for some kind of online checking process to reduce the time spent on data entry at the location.

Reviewed: June 29, 2024

The attitude was extremely poor, with upselling, hidden charges, threats, and deceit!

Everyone should be cautious with Victory America Rent a Car (local rental company). The staff, mostly Latinos, display a very poor attitude. There are traps everywhere with their upselling packages. If any issues arise during the rental process, you are likely to be scammed or threatened with hefty compensation, causing endless anxiety and distress. Choose a major rental company, and definitely avoid this one!

Reviewed: February 28, 2024

Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!

Reviewed: December 4, 2023

Routes = une grosse arnaque sur l’assurance. Fuyez les !!!

Reviewed: February 23, 2024

Great! All the necessary insurances were included and there was no attempt to upsell additional coverage. Very good!

Reviewed: January 22, 2024

The vehicle exceeded my expectations, the condition was excellent, clean, smelled fresh, had a full tank and was almost new. Customer service team was friendly and really helpful

Reviewed: January 17, 2024

The rental process could use some improvement, the waiting line tends to be long and moves slowly. But the service from the agents was great, they were friendly and professional

Reviewed: January 16, 2024

The car was great, it was in excellent shape it actually exceeded my expectations . Staff service was also good, professional and kind

Reviewed: September 13, 2023

Miami has toll fees called SunPass tolls, with a single toll costing around 0.8–1.2 dollars. If you plan to travel from Miami to Fort Lauderdale or Florida City, you must use the highway. Pay close attention to the contract details regarding toll fees, especially any fines or additional charges. Make sure to double-check these details. If the contract implicitly doesn’t mention these fees, be sure to discuss it with customer service to avoid any future disputes.

Reviewed: November 16, 2022

Interior seating stained exterior scratches and dents.

Reviewed: September 22, 2022

El personal que me atendió fue de lo más atento y servicial posible, me puso a disposición opciones y recomendaciones a elegir la mejor

Reviewed: August 19, 2022

I had to buy extra coverage to get the vehicle. Even your phone support couldn’t change the situation or wave the fees. I did not receive a bill or receipt with the charges on it from easirent so have no means of challenging the charge.

Reviewed: July 27, 2022

Great experience. They were very helpful, even when we had problem with the towing services. Muchas gracias.

Reviewed: November 29, 2021

The car air conditioner did not work and we drive to the Florida keys

Reviewed: September 30, 2019

I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company

Reviewed: September 28, 2019

The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.

Reviewed: January 27, 2022

They accept just few insurance companies, that's not good. Time of wait on line is too long. I was charged for a insurance because staff women didn't know how to get properly the info from my insurance.

Reviewed: August 13, 2020

Car was an upgrade at no charge! Excellent condition. Enjoyed the ride.

Reviewed: March 10, 2020

Buyer beware, pay the extra $25-$50 for a better company because you get what you pay for. Our car was dented, scratched, & dinged. It vibrated when we were on the freeway and the brakes were bad. The headlights were broken, only the running lights worked on the vehicle. There were warnings about the airbags and tires. We were charged an additional $6.99 per day for using our own auto insurance! This was an additional fee tacked on after we already prepaid for the vehicle and were told we would owe nothing further. We were the only customers in the building, yet it took 50 minutes to get our busted up vehicle with over 85,000 miles on it. We were in a hurry; having landed in Miami at 9:35 AM, we thought a 3:00 PM reservation in the Keys would be a non-issue, but in addition to all the other things that went wrong with this reservation, the car was also given to us with just a quarter tank of gas, so we had to make an additional stop. Do not use this company.

Reviewed: September 17, 2019

The staff was unavailable at pick up. The only person there spoke no English. When the country person arrived, she only spoke a little English. After spending 1/2 hour trying to figure out the computer (and texting on her phone throughout the entire process) we got in our way. We told them we were dropping it off at 5:00AM on 9/9 but no one was there at the location. They ended up directing us to drop it off at the airport WITH THE KEYS IN IT!!! I will never use that company again. I will also reconsider using easy rent cars to avoid getting stuck with them again.

Reviewed: August 9, 2019

The car had tire pressure issues and was dirty inside.

Reviewed: July 31, 2020

The first car they gave me (Nissan Rogue) was in very bad condition, dirty and broken seats, horrible internal cleaning and they had to change it for a smaller SUV

Reviewed: July 9, 2020

The car did thw job even thought I was expecting a Ford Fiesta.

Reviewed: January 17, 2020

The vehicle was in very poor shape. Check engine light came on shortly after picking it up and the car shook at random times. I ended up returning the vehicle because I did not want it to break down during our vacation. Was not offered a refund or any sort of compensation. Ended up renting from a more reputable company with a much better experience. Front desk staff were also not very helpful with my reservation nor were they responsive to these issues. Very poorly run business.

Reviewed: January 9, 2020

Buen servicio

Reviewed: December 30, 2019

La atención fue muy buena y cordial. El vehículo no estaba del todo limpio.

Reviewed: March 4, 2020

I would never use Colusa again. I got a good price online for my rental in Miami. When I got to the counter they did not want me to use my own insurance, even though I had all my insurance info. arguably they gave it to me after putting down a $2500 deposit. I also had to purchase the sun pass for $105. even though I did not need it. they said its company policy. I did not see that anywhere on the rental agreement. I was told by manager that the price I received online was too low and they needed to make money. Worst experience I had renting cars.

Reviewed: October 28, 2019

the miami sunpass is a ripoff other companies i used in the past were much cheaper and they gave an extremely difficult time insurance wise asking us to prove a hundred things way more than listed on their requirements list otherwise was enjoyable car was nice and spacious

Reviewed: July 22, 2019

The car was very poor. The worst I have ever rented. It was dirty, covered in dents. I had to clean the windscreen to be able to drive it. One of the doors did not lock and the general condition of the car was terrible. On picking up it was all about up selling extra insurance and scaring you into buying it. Even although I paid extra when booking. Then up selling toll passes which we bought but don’t think we really needed. The car ended up costing more than double what we were quoted. I will never use this company again. Overall the worst experience or car I have ever rented

Reviewed: July 8, 2019

Taken in a van that backed up into a garage in a seedy area with bars on the windows. Then wanted to leave our luggage in the back of the van while we were escorted into the office. They wanted to charge my credit card an extra $2000 in case of damage (not a hold, but a charge). Also they wanted me to get a toll transponder fee of $9.99/day. If not, then they would charge $25 for each and every “pay by plate” toll incurred. The manager spoke no English. The clerk spoke English but was new and had to call him for every step of the transaction. I had enough, cancelled and went back to to the airport to rent with Hertz. It was a total waste of an hour and as two females traveling, a scary experience. I was embarrassed that I had chosen this rental option. And I am out the approximate $20 deposit. Horrible company that misrepresents their fees by offered low rental costs.

Reviewed: May 2, 2019

They were very nice and they made the process easy once we arrived.

Reviewed: January 21, 2020

Al llegar nos dijeron de comprar un seguro con ellos porque el que teniamos no nos cubria totalmente y que teniamos franquicia de 10.000$. Ademas el Sunpass lo tuvimos que pagar ahi tambien a 14$ al dia porque tampoco estab incluido en el precio. El precio del Shuttle bus tampoco esta indicado que hay que pagarlo al conductor el dia que te devuelven al airport.

Reviewed: January 20, 2020

All good nothing to complain about! Great experience!

Reviewed: January 17, 2020

When I picked up the car I was asked to pay a $500 charge inclusion surpass and a deposit on the surpass. At pickup the man told me that the deposit would be returned in 20 days. I was also told that the device to pay the deposit was broken and I would need to pay in cash. I said that I did not have that amount in cash. The next day a charge was on my credit card for the amount. I contacted them today for the credit and in a limited conversation was told that it was now 45 days to receive the credit. I am very concerned with the policies of this company.

Reviewed: December 17, 2019

When we came back to the rental lot to drop off the car, no one was there to receive it from us. We called all the numbers listed and they were either disconnected or didnt answer. We ended up having to take an uber back to the airport because we couldn't get in contact with anyone from economicars.

Reviewed: September 3, 2019

They are very shady business

Reviewed: August 31, 2019

I don't write trashy reviews for places and I don't intend for this to be one. I would just like for you to be aware of what you are getting when you book with Economi Cars. First of all, our car was almost brand new, spotlessly clean, and excellent on gas. After that was surprises. On our rental confirmation we had paid for all taxes, fees, etc and amount due at pickup was $0. When we arrived at the airport we went to find the Free Shuttle. There wasn't one. I tried several phone numbers and finally got ahold of a gentleman. I told them who I was and that I was needing a shuttle. He hung up on me. Soon I got a phone call from a lady wondering what I needed. I explained and she said that she would be right over. After about 30 minutes she did come and pick us up. We were taken to a building where we went through a few locked doors and up a flight of stairs. We got to a large empty office and the paperwork was taken care of. Then I was asked for my credit card to pay $200 in charges. Now $150 of that was refundable as long as I stayed off of all toll roads. $30 was for FL State Tax and $20 was because I brought my own insurance. So just for the sake of clarity. The price you pay is not the full price. They made it clear that what is paid online is the base price and then there are fees on top of that. Somehow the fact that my confirmation paper said that I owe them $0 didn't matter.The car drove well and we went all the way to Key West and back. We had arranged to return the car at 9:30 am two days later. We arrived back at the "office" at 9:29 and tried to get in but the locked door kept that from happening. After 3 more phone calls, help from the guy who owns the body shop next door, and a 45 minute wait on someone to show up, someone finally showed up. The only problem was that we were supposed to catch a flight. The guy did get us to the airport then just in time. Again, I don't want to be ugly but I would just like for people to be informed because we

Reviewed: August 5, 2019

I should have known from the start that this place has no regard for customers, as they had me waiting outside in the sun and heat for over an hour past the pick-up time, untill someone finally arrived to open up the office. Once inside, rather than just collecting the basic information, since everything was already paid through the booking app, they presented me with a bill that included taxes and fees I had already paid, plus an imposed charge for insurance and sunpass tolls, after already mentioning I did not need. Upon reviewing all the charges and double checking the terms and fees I agreed to on the app, I immediately called customer service and told them this rental place was trying to force me to pay additional money to rent me the vehicle. Customer service prompted to call and speak directly with the owner of the rental company to let him now that I had already payed for the rental and that he was breaking the terms of their agreement by charging and imposing fees on top of what I had already paid through the app. After they hung up, the customer service rep called me back to reassure me that everything was taken care of and that the owner agreed to not charge any additional money. I was very relieved to hear that and proceed to wait for the owner and agent to rectify the paperwork. After waiting over 30 minutes, they finally presented me with the paperwork, but as I looked it over I quickly realized that the charges were not gone, and now trying to manipulate me out of my deposit, which rather than being placed on the deposit line, was now placed under "sumpass charges" and tried to cleverly shift the numbers around and place a credit to disguise the fact. I immediately called this to their attention, and the owner aggressively snatched it from my hands and ripped it up and then proceeded to kick me out and threatened to call the police on me for trespassing. I wasted 4 hours, only to end up stranded outside their sketchy office withou

Reviewed: January 13, 2020

Picked up from cruise terminal Miami to Miami Airport in a comfortable bus... And free.. Pick up location was quick and given a choice of 6 cars to choose from

Reviewed: September 20, 2019

Ask money to take the car with 15 minutes before...they don t accept our credit card, we had to wait and to go to see the manager to know it it was possible ...so we reserved on the net, it was ok for us...we will not chose national in the future

Reviewed: August 9, 2019

Modèle finalement loué: Nissan Altima toutes options avec GPS alors que nous ne l'avions pas demandé. On a au un gros choix de voitures proposé par le loueur dans le parking.

Reviewed: July 30, 2019

The car was great and also the drop off went smooth.

Reviewed: April 13, 2019

Excellent

Reviewed: December 30, 2019

They forced us to pay to use our own insurance and forced us to pay for a sun pass. Both of these were in violation of the law and Easy rent a car policies. When I brought this up they threatened to take us back to the airport.

Reviewed: December 4, 2019

The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.

Reviewed: October 5, 2019

Car condition was terrible. Rear tires were completely wear out. In the rain condition almost impossible to keep car from sliding. Rear of the car was sliding from the line uncontrollable. For the first time in my life I was afraid to drive.

Reviewed: July 26, 2019

UNA RECOMENDACIÓN, DEBERÍAN SER UN POCO MAS DETALLADOS EN EL MOMENTO DE ENTREGAR EL VEHÍCULO MEDIANTE UNA PEQUEÑA LISTA DE CHEQUEO QUE LA REVISEN CON LA PERSONA QUE ALQUILA EL VEHICULO, RECUERDEN QUE LA PERSONA QUE ALQUILA EL VEHÍCULO CONFÍA 100% EN SU PROFESIONALISMO Y RESPONSABILIDAD Y SOBRE TODO EN QUE EL VEHÍCULO ESTA TOTALMENTE OPERATIVO

Reviewed: July 13, 2019

the guy had an argument with me because i did not realize i needed collison. He said I could not rent ther car without it. At one point he told me to take my kid and leave, go down the street to XYZ. (forget name of rental company he mentioned). I told him for the $700.00 I would have just rented a car out of Key West. That was my destination. I understand his issue of "what if i had an accident, how would his boss be covered for his loss? but to get mad and tell me to leave, and then sit and talk in another langue to another employee there in between doing papers with me. Was not happy with that, If i did not have a child with me I would have. My child was upset and thought we were not going to have a car. I will say drop off at 4 am was good and appreciated, but I am glad I called the day before because they said the person that would be on and take me to the airport did not speak English.

Reviewed: November 27, 2019

it's not possible to call green motion for airport pick up. I called and waited 2.5hours with the intention of letting them know that we are arriving late but no one picked up the phone. No one picked up the phone either when I call for pick up at airport. We just have to wait at the airport for a bus to come around. This could prove detrimental if we were to arrive late at night. I told counter staff about this issue but they were not interested.

Reviewed: July 18, 2019

The Green Motion customer service rep tried to push us into agreeing to $90 SunPass purchases, claiming that if we didn't assent, that we'd be privy to hundreds of dollars in fines for unpaid Miami area toll fees. We recognize that this was likely not this employee's fault (that rather, it was the company policy), but we will not be renting from Green Motion again. Trying to bully customers into such an item just to raise money is unethical, especially when our total toll road expenses for the car rental period were only $6.80 per vehicle (plus the $5 cost of the transponders we purchased at Walgreen's on our own).,

Reviewed: June 22, 2019

it will be good the make faster the process of pick-up. if you have every data through internet available, why have to add again manuelly?

Reviewed: June 17, 2019

Expected a Jetta got a small sentra

Reviewed: June 4, 2019

Met my expectations

Reviewed: November 21, 2019

The car l pre booked was not available as my flight was late, l booked a SUV and was given a car Upgrade was offered at 45 dollars a day but l declined to pay anything additional pre book your own excess insurance Try and pre pay you tolls as Avantage will charge you 10 dollars a day when each toll is under a dollar

Reviewed: October 15, 2019

El carro estaba sucio, sin tapetes, algo viejo, llantas gastadas, 47.000 millas debería estar en mejores condiciones, era diésel y no hay muchas estaciones con este combustible, el carro tenía un olor desagradable del aire acondicionado No le gusto para nada

Reviewed: September 29, 2019

No issues or hassles with this rental car experience. The car performed as advertised. The Advantage staff were courteous and competent, both at pick-up and drop-off. I recommend Advantage to travelers arriving to Miami.

Reviewed: July 1, 2019

The first car they assigned me had a big hole in one of the body panels. The toll program was $10 a day which turned out to be a huge rip off.

Reviewed: June 9, 2019

Dirty car and the wait was just a longer than regular. there wasn't much interest in giving you the car, basically just get what I think you should get (but aren't them all like that)?

Reviewed: October 12, 2019

Car was very old and hard to find the location and they have charge me more what they have show me at booking time I am never going to work with TUF

Reviewed: July 28, 2019

Go anywhere else. This company is horrible.

Reviewed: July 19, 2019

I was given a vehicle with expired registration and agent wanted me to continue driving that vehicle. I then was in a accident and agent refused to give me another vehicle.

Reviewed: July 16, 2019

They are cheater, scammers. Forced me to buy a insurance of about US$ 140.00 for 3 days of rental, in the cheapest price.

Reviewed: July 14, 2019

The car was in poor condition. The check engine light was on, the fuel was not full, and the shocks were compressed. I was quoted $164 with taxes/fees included. I showed up and they told me it's now $481 due to additional taxes/fees. Not a very safe/secure location and off the beaten path. Stay away from this scam.

Reviewed: September 11, 2019

Worst car rental I've ever seen. They tried to add costs for many things that were not mentioned during the reservation, that more than tripled the cost of rental.

Reviewed: May 27, 2019

The price is not the market. It could be if you have insurance from a specific Insurance Company and with a tiers part of $300,000.00 USD. In the end, you will be charged for daily rate insurance that costs twice the price of your rental. Just not fair.

Reviewed: April 28, 2019

they gave me the car with a little more of half tank of gas and the process to get the car was sooooo long.

Reviewed: April 21, 2019

Stealers. Car is very clean yes, but they are liars. I will definitely not come back there.

Reviewed: August 27, 2019

It is a cheating company. They force you to purchase liability and collision insurance even if you have those insurance coverage on your personal car. Those insurance is transferrable to rental cars.

Reviewed: July 25, 2019

I didn’t end up getting the car because the guy behind the counter at right cars was rude, and very condescending. I ordered and had paid for a mid size car and he only said he could give me a small car for the same price. I decided that I had paid for a mid sized car and left to go hire a car through thrifty instead.

Reviewed: July 15, 2019

Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

Reviewed: July 12, 2019

The car was not very clean, there was some trash in side the car, spilled coffee on the back doors and the tire pressure light was on. We checked all the tires and they seemed fine.

Reviewed: July 2, 2019

They bait you with low rates and then force you to take "mandatory" insurance that triples the price of the rental. They tried to give me an old car with cigarette burns and smell at first and I had to insist for them to give me a reasonable clean car. The car had barely any gas on it. I assume on purpose so I return it with more gas than they gave me. Their service is horrendous! You should not do business with them anymore or you will loose your reputation. You will certainly loose my business.

Reviewed: August 17, 2019

I could not see the car that they were supposed to rent me. They have no cars parked there. The offices are not professionally installed, no counter, no AC on the premises. It look like the offices of a mechanic. Really bad experience. I cancelled the reserve because of the exorbitant amount of money they requested from me. I have my own transponder, and yet they wanted to charge me for the tolls in advance at very expensive rate.

Reviewed: January 14, 2019

The pickup was complicated, there was no desk to check in from the airport. We had to have another rental company call HP for us. They showed up in twice the estimated arrival time. The car they gave us had not been washed and the windows and mirrors were filthy, I had to stop at a gas station to clean them so I could drive safely. The insurance that I have for rental cars was not one of their "partner insurance" companies, so I had to pay extra each day for liability, which is a joke seeing as it shouldn't matter which company sends you a check for damages. They also said there would be a $20 charge each time I use a toll road + the toll road fees unless I paid them 5$ per day extra. This place is a scam and a rip off, I'm going with the big name companies next time.

Reviewed: March 27, 2019

Wrong car, there were scratches an dents.

Reviewed: January 26, 2019

Fraudsters! Scammers! Terrible to the core. Their whole operation is a scam. Terrible customer service, worst cars, worst car rental company ever.

Reviewed: January 17, 2019

Unprofessional company. MANY Hidden fees, dirty and damaged car. Disgusting experience. This is not a real company.

Reviewed: July 13, 2018

Like: Fast and efficient paperwork, car clean and efficient, purchased express lane voucher for toll roads (came in handy)
Dislike: off airport site took long time and distance to rental car drop at airport had to carry bags

Reviewed: June 17, 2018

Like: Everything
Dislike: It was nice