Buen servicio de QEEQ pero en el mostrador me vi forzada a comprar un seguro que no necesitaba

Excellent service

Stanley, my customer service rep was especial and very informative. Great guy

I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him

The vehicle was in good conditions but needs a little more cleaning since he had cockroaches.

There was a lot of added charges at the desk (liability insurance, toll charges, etc) that wasn’t communicated beforehand. I was told that Fox wasn’t like big rental companies so I couldn’t use my own car insurance liability, and had to purchase theirs. I also was told that I had two options for tolls: pay $8.99 a day and use their Sunpass with unlimited tolls, or decline and then pay a $15 fee on top of each individual toll charge. They said we could get a sunpass elsewhere but it takes 48 hours to become active, so that wasn’t an actual option. The whole process felt very scammy.