The staff had great attitudes, and the car pickup was convenient. The only downside was the forced insurance purchase. When picking up the car, I specifically went back to ask two staff members about it, and they assured me it was fine. So, I decided to proceed with the car rental. However, after returning home, I discovered I was still charged (even though I had purchased QEEQ’s full coverage insurance, which made it unnecessary). After communicating with QEEQ, the store was very cooperative and refunded the charge. Overall, it was a satisfying experience.
Initially, they assigned the same car to us and another person, and later replaced it with a different car for us. During pickup, they added a lot of extra tow insurance and other fees without informing us, just hurriedly told us to sign at a few spots. The total rental fee was $300, but they ended up charging us over $200 more.
Our English is not very good, but the front desk staff was very friendly and helped us complete all the rental procedures. Their attitude was excellent, and this company is trustworthy.
The service was fine, but the car's CarPlay had issues, including system crashes and GPS drift. Ultimately, I had to use my phone for navigation.
About QEEQ:10.0/10
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