I had reserved an automatic car, but upon arrival, they said they only had manual cars available and I had to either accept it or switch companies. Being in a foreign country far from the airport, where could I find another company? Right-hand drive in the UK, and it's a manual... Luckily, I had solid training back in the day...
The car they gave was also the most basic model...
Additionally, I had checked earlier and the unlimited mileage was supposed to be £9, but upon arrival, they said it was £12. What choice did I have...
Overall experience was below average.
This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.
Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?
“No complaint about the car or value for money, but service at interrent leaves a lot to be desired”
About Interrent:7.3/10
Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.
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