GATWICK AIRPORT CAR RENTAL REVIEWS

Overall good, but shuttle bus to the airport is irregular and took longer than expected. Allow an hour for wait and travel time

Satisfied

Overall, it was pretty quick. The car collection took a bit of time. I got a similar model, but the car wasn't great. It was just okay to drive.

Very satisfied

Very good, very patient!

Too dishonest, hidden charges, forced insurance purchase.

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

Car was as booked and checking person was very helpful, freindly and efficient

The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.

Europcar staff were excellent

At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!

Really good people. Will hire from them again

Super easy love the app and helpful notifications.

Messed up booking, but counter staff came through.... Took time nonetheless. Surprised (and somewhat mortified) to arrive at Greenmotion - obvs rebranded on App. Actually staff good this time (previously nightmare - fictitious damage - obvs. common as 3rd party insurance exclude them) anyways this time ok. Gave me 1/2 tank of free fuel for the delay.

Very convenient, the car is very new

Overall service is good.

The flat tire wasn't detected, and it blew out after driving just a few kilometers. I waited five and a half hours for roadside assistance. Each time I called customer service, I had to explain the situation all over again. This was the worst experience ever.

Quite satisfied, not crowded

Very satisfied

Quite good