All good

It was Europa at who dealt with us!!!!!

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.

Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.