GOLDCAR CAR RENTAL REVIEWS IN GREECE

Goldcar rezervation employee pushed us to buy for additional insurance when we checked in. they said to us AXA insurance will not cover my rental days because they will not issue damage invoice when we had accident. Also they want to claim past damage areas to us. We rejected because we did not do anything. Was very bad experience. Please investigate this customer attitude.

Was really good . Customer service was very good too.

good little car

On arrival night there was no meet and greet,i phoned the number provided it did not ring out. I asked a taxi driver if he knew goldcar lucky he did I had to pay him 10 euros. When I got to goldcar the guy charged me 21 euros extra I don’t know why he tried to explain but I could not understand him not happy with hidden charge,I had the full insurance and brought the car back full tank but did not get my 21 euros back.

I rented before from Gold Car and the experience was much better than this time. the last time the service was excellent and the car was amazing. this time I was being pushed to buy insurance for a long time even though I have mentioned that I already have another one, and the car was good but felt old and was burning the fuel quite quicker than usual.

Booking was great, I like this site a lot. Price Drop protector actually works now, it didn't before. saved me around £30.

Good

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

easy good value

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

The staff tried to sell the extra insurance with telling the scary things.

Worst customer support i had encountered. We didn't find the shuttle from the airport. waited for about an hour from 2230 to 2330 and didn't see it coming to the designated parking (our plane landed at about 40 min delay). Then took a taxi to their office, which was closed after 2300, and then had to continue with the taxi to our hotel. When we got the day after to their office (taking another taxi) they just didn't care and said that there was a shuttle. Then they did us a 'favor' and agreed to give us the car with the original order from the day before. Offcourse no refund for the taxi was offered.

Most horrible customer services you can find ever, they are racist especially if you are not greek, and scammers, If you want to enjoy a good vacation stay away from goldcar.

The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.

It would be better to have more payment methods, like PayPal.

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

The car exceeded my expectation

Terrible experience at picking up the car here. Just because I didn’t want to purchase their own insurance (because I had an insurance with a third company), they treated me in very rude manner. The guy seemed offended and started telling me that I was the only one doing such a thing and when I ask you to give me a piece of paper where he wrote all the conditions of the deposit I was paying he throw it to the bin in such a theatrical way saying that that paper was his (he should have studied drama instead of being a mediocre rental car assistance). Then he made me sign the contract when it said that the card did not have any scratches when I have not had seen the car and I politely asked to see the car first. He shouted at me saying that that was normal procedure. When I arrive to the car there were scratches so I had to make them come to the car and amend the contract by hand.

Had to wait almost 30 minutes for shuttle even though I provided flight details. Car had problem with electronics (tire pressure warnings, brake warnings).

Pas de soucis particulier. Seul point négatif : j'ai pris la voiture à l'aéroport et ai demandé de la rendre au port distant de 6kms. Cela m'a été refusé, m'occasionnent 3 heures de contre temps vu les embouteillages au port et les attentes de bus. Précédemment j'avais déjà loué un véhicule à Santorin et avais gratuitement pu le laisser au port.

staff at counter very pushy to purchase extra insurance even when i told her that I already had one

Worst rental car company ever! They try to screw every customer in the line including myself. They added extra fees that were not part of the agreement with Easyrentcars.com You should not so business with them!

Je n'ai récupéré qu'une partie de ma caution "essence", malgré un contrat/constat signé au moment de la restitution. $ Il faut maintenant que je passe plusieurs heures à essayer de récupérer la somme manquante. C'est vraiment pénible et insupportable.

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.