Good car, bad costumer support

M.Epstein

Greece

Reviewed: Thu, Jun 27, 2019

About GOLDCAR: 7.0 /10

Worst customer support i had encountered. We didn't find the shuttle from the airport. waited for about an hour from 2230 to 2330 and didn't see it coming to the designated parking (our plane landed at about 40 min delay). Then took a taxi to their office, which was closed after 2300, and then had to continue with the taxi to our hotel. When we got the day after to their office (taking another taxi) they just didn't care and said that there was a shuttle. Then they did us a 'favor' and agreed to give us the car with the original order from the day before. Offcourse no refund for the taxi was offered.

About QEEQ: 8.0 /10

Mini | Citroen C1 2 Doors or similar

1 days rental

Relevant Reviews on GOLDCAR Athens Airport

Lennon Jimmy

Greece

1 days rental

Reviewed: Wed, Jun 20, 2018

About GOLDCAR: 2.0 /10

Duplicate charges, repeated insurance

Greece

1 days rental

Mini | Citroen C1 2 Doors or similar

Reviewed: Wed, Nov 27, 2019

“Goldcar company will push you for buy insurance even you had AXA insurance.”

About GOLDCAR: 5.3 /10

Goldcar rezervation employee pushed us to buy for additional insurance when we checked in. they said to us AXA insurance will not cover my rental days because they will not issue damage invoice when we had accident. Also they want to claim past damage areas to us. We rejected because we did not do anything. Was very bad experience. Please investigate this customer attitude.

About QEEQ: 10.0 /10

Was really good . Customer service was very good too.

M.Douh

Greece

1 days rental

Mini | Citroen C1 2 Doors or similar

Reviewed: Tue, Nov 12, 2019

“Great, excpet for the insurance Sell on the counter which was quite aggressive.”

About GOLDCAR: 7.7 /10

I rented before from Gold Car and the experience was much better than this time. the last time the service was excellent and the car was amazing. this time I was being pushed to buy insurance for a long time even though I have mentioned that I already have another one, and the car was good but felt old and was burning the fuel quite quicker than usual.

About QEEQ: 10.0 /10

Booking was great, I like this site a lot. Price Drop protector actually works now, it didn't before. saved me around £30.

Greece

1 days rental

Mini | Fiat 500 or similar

Reviewed: Fri, Aug 9, 2019

About GOLDCAR: 9.0 /10

Je n'ai récupéré qu'une partie de ma caution "essence", malgré un contrat/constat signé au moment de la restitution. $ Il faut maintenant que je passe plusieurs heures à essayer de récupérer la somme manquante. C'est vraiment pénible et insupportable.

About QEEQ: 10.0 /10

I.El alami

Greece

1 days rental

Compact | Fiat 500l (auto) or similar

Reviewed: Thu, Jun 27, 2019

“Worst experience ever”

About GOLDCAR: 2.0 /10

Most horrible customer services you can find ever, they are racist especially if you are not greek, and scammers, If you want to enjoy a good vacation stay away from goldcar.

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Good car, bad costumer support

Relevant Reviews on GOLDCAR Athens Airport

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