CAR RENTAL REVIEWS ON ROUTES AT VANCOUVER AIRPORT, YVR

I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

Counter didn’t answer any of our questions had to wait for the car nothing was answered

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

good

good

good a bit understaff but nice

good

First time used, excellent service, excellent value for money.

They take a lot of time in handing over vehicle after all the process is completed

Great website

Poor service, the counter staff were impolite, and it was difficult to contact the car rental company even through the platform.

It took a long time to pick up the car, but the return process was very quick.

Friendly

It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

Excellent and straight forward process.

Great staff very helpful and relaxed

took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...

Good fast flexible

good

Jeep is good

good

Normally great, but unfortunately their shuttle driver was not available when I dropped off the vehicle, so I had to take a taxi to the airport

Great app! Can not say enough positive things about my experience. I definitely have been recommending you to friends and family!

It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.

Not enough staff with over booking that makes the pickup process very slow.

The service was average, and they didn't clearly explain the car usage instructions.