It took a long time to pick up the car, but the return process was very quick.

Counter didn’t answer any of our questions had to wait for the car nothing was answered

First time used, excellent service, excellent value for money.

The only thing that could have been better was the instructions to find the shuttle to take to the rental center

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.