The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Customer service was just okay Pick up service from airport was very poor

The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.

They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.

It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!