CAR RENTAL REVIEWS ON NATIONAL AT VANCOUVER AIRPORT, YVR

Very satisfied, return process was convenient.

National were very helpful and even upgraded our car. Very easy and professional throughout.

Easy to book and we are sure we got the best value.

Overall it was okay, but they charged extra fees and didn't refund them.

Satisfied

Great staff - friendly and professional- in both Vancouver and Bellevue. Thanks

We arrived in the afternoon, and there weren't many people picking up cars. There was basically no line.

Great service.

Like: Service and prise
Dislike: I got different car then what I was expecting.

Very good attitude

Service is standard.

Like: Return was rapid return man was friendly
Dislike: Had to wait a long tome at pick up point

Couldn't rent because I didn't have a translated document. A staff member, who seemed to be Filipino, was very bureaucratic and said the police would cause trouble, and insurance claims would be difficult, blah blah blah. In fact, it's not a big issue. There are many notarization companies that can handle this in 5 minutes with a phone call, but they didn't tell me. They only explained the company policies. I found a notary company on my own and sorted it out immediately. I've decided never to rent from National again.

No issues at all, choice of vehicles available on the day, whole process was faultless.