The service was good, but the waiting time was too long.

Didn't get the reserved model due to a six-hour flight delay, but still arrived on the same day.

There were very few staff members. I waited an hour just to get the car.

Queued for an hour and waited another 45 minutes for the car, totaling two and a half hours.

Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed

Everything went smoothly and professionally with the booking of the car through EasyRentCars.