CAR RENTAL REVIEWS ON ADVANTAGE AT LOS ANGELES AIRPORT, LAX

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

I will never hire a car from Advantage due to the counter staff and his supervisor tried to sell me SLI “ supplementary liability insurance “ and refused to give me the car unless I pay for the SLI which is already included in my insurance CDW/SLI. They insisted that my policy does not cover it.

Easyrentcars.com was EXCELLENT.

There was a big line when i rented my car the other car rentals company's were empty.

Car was very nice. Mechanic had 50 PSI in 3 tires. so wasted time in Resolving that issue.

Waited for a long time in line. We had booked for a Hybrid but were told that they do not carry any hybrids but were extremely rude about it. The counter staff was very very rude as if she had some personal grouse and was taking it out on the customers.

booking was easy.

shuttle service pick up at the airport is a lot slower than other car rentals. Staffing was bare minimum which created a long wait before leaving with the rental.

Excellent !!!

The car was excellent! However the steering was not aligned, it veered to the right, but due to time constraints , we r unable to drive back and change , but we loved the car! As we travelled more than 4200km across 11 days,

Very rude counter staff at LAX. Not helpful at all, pressure selling insurances and other products

Call center agent at Hongkong helped resolving problem caused by ‘Advantage’ the car rental company at LAX.

Worst rental

great car but they overcharged me...now trying to get the money back

easy to use

Didn't like the onsite insurance recommendation.

Like: Pricing and the fast drop off.
Dislike: Long line up on picking up the car.. over 90 mins.

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

I've had the most unpleasant experience during the process of picking up the car. First, It was supposed to be all paid for (I made the reservation through Easyrentcars). The booking clearly said: "amount due to at pick up: U$S 0.00". But out of the blue, the gentleman who received me, told me I had to pay U$S 29 (more or less, I can't recall exactly). After several times I said I didn't have to pay anything, finally I had to accept this unfair charge in order to get the car. Secondly, he told me that the model I booked, wasn't available (Toyota Yaris Hybrid, but any other ecological model would have done it) and that I had to pay U$S 90 more for another kind of vehicle. This, I refused and finally got a nice car (but notghing ecological). Finally, I tried several times to explain the gentleman on the front desk that since I paid my booking with Visa Platinum, I ALREADY HAD insurance and (as instructed by VISA), I should decline the insurance they offered me. At this point, the thing got stopped because Jamen (this was his name) told me it was IMPOSSIBLE for me to take the car unless I pay more or less U$S 130 more for the insurance, or even more for the coverage of car malfunction. Finally, I paid more than U$S 200 extra (not included the charge for prepaid fuel, which I don't claim). So I hope and I expect easyrentcars and/or advantage will fill this situacion.

1. Waited over 30 minutes for the airport shuttle. There were too few airport shuttles. 2. The third-party liability insurance included on the ZuZuChe platform was not recognized by the rental company, forcing us to pay an extra $14/day for insurance, adding over $1000 in extra costs. 3. No customer drop-off service at the hotel upon return, which I’ve never seen from a rental company. I recommend choosing a larger rental company.

The GPS did not work properly and I had to buy data for my phone making really expensive. When I try to get a refund. the manager was not helpful at all and refuse to give me a refund. Very poor costumer service. Also I realized they charge more as they did not discount the money i already had pay when I booked the rental

No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.

Buena relación calidad-precio.

Great customer service

Car was great. Halfway thru rental maintenance message popped up. Got it reset at their Vegas location.

They spotted my mistake in the booking timing n corrected it. Kudos.