1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

The rental company added extra charges

I will never hire a car from Advantage due to the counter staff and his supervisor tried to sell me SLI “ supplementary liability insurance “ and refused to give me the car unless I pay for the SLI which is already included in my insurance CDW/SLI. They insisted that my policy does not cover it.

Easyrentcars.com was EXCELLENT.

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.