CAR RENTAL REVIEWS ON EUROPCAR AT LOS ANGELES AIRPORT, LAX

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

The car was very new and clean. After completing the paperwork, I picked it up from the parking area myself.

The car had some damages, which were recorded on paper—it felt quite old-fashioned. They also pushed insurance and fuel.

The place was a bit crowded, but the service attitude was excellent.

The service is nearly self-service, and the staff has a good attitude.

This company is farther away compared to others, and the overall condition of the cars is slightly inferior, but generally acceptable.

The queue was very long, and the waiting time was excessive.

Not bad.

Overall, it was quite good, but the wait to pick up the car was a bit long. Initially, they said it might take half an hour and asked if I would consider a different model. After I declined, I still got the model I wanted pretty quickly. Overall, I was satisfied.

The service was excellent, and the staff were very helpful.

Waited over 20 minutes in line to pick up the car. Returning the car was much faster, but waited about 40 minutes for their airport shuttle at the rental office entrance.

It's been a while since I experienced something like this. Rented a car for 53 days, and on the 30th day, the rental company charged $980.11, nearly 7,000 RMB. After returning to my country, I wouldn't have noticed this kind of malicious charge by the rental company if I hadn't carefully checked my credit card statements. Currently in the process of resolving this issue. I recommend avoiding Europe Car and Fox rental companies.

Very satisfied.

Shuttle bus was too slow

The service was excellent, they were patient and very humorous.

Satisfied

The service is quite good, but they tend to push for upselling.

Fuel fees were precharged, and as per the agreement, if the fuel is not full upon return, the charge should be based on the precharged price. However, the bill showed fuel charges calculated at the higher rate for uncharged fuel.

Operated by Fox, the car pickup process was quick. The staff provided a Nissan Kick, but due to concerns about the visibility of the trunk and safety, I requested a change. The front desk promptly replaced it with a Jetta, which had a larger trunk capacity and fully met my needs.

Satisfied