“Never again Budget nor QEEQ! Some bluff fee destroyed experience.”
About Budget:5.0/10
A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.
Overall, it was fine. Initially, they gave me a pickup truck, and when I requested a change, the staff asked me to wait. Then the person just disappeared for a long time. Eventually, I was told there had been a shift change. It took over an hour to resolve.
The staff at the Los Angeles Airport Budget rental office told me I only had basic insurance (even though I actually purchased the most comprehensive insurance, which even covered glass damage). They still insisted I pay an additional $240 for some 'non-package item,' which I suspect was a hidden fee. I immediately showed them the pre-prepared photos of documents from Zuzuche with English communication notes specifically for staff, but the staff member didn't even glance at them and kept repeating, 'You don't have any insurance. You can't rent a car unless you sign.' Since I was in a hurry to finish the rental and get to a game, I confirmed with her that this was a refundable fee and proceeded with the rental. However, after I returned the car, I was charged $240 on my credit card without notice. Next time, I'll book directly on an official website—never again do I want to spend unnecessary money like this.
I had already purchased insurance through Zuzuche and clearly informed the store that no additional services were needed, yet they still added a bunch of unnecessary insurance, costing over $200 extra! I won’t fall for this again.
There were plenty of airport shuttles, making it easy to get to the location. Completed the process on the app in advance, which made on-site procedures quicker and more convenient. The customer service was great and straightforward—ideal for people not fluent in English.
There were quite a lot of customers renting cars, but the staff was friendly and attentive. The insurance is provided by Zuzuche, so the local rental company might not be aware that you've already purchased insurance.
This was my worst car rental experience in the U.S. The rental process involved various kinds of mandatory upselling, saying that I would face certain risks if I didn't purchase their insurance. Then, inexplicably, they added a gas service fee. I've rented cars many times before and have never opted for this service. The staff didn't even ask about it and simply added it on. Before signing, I repeatedly asked if there were extra fees, and she said no. I asked her about the 'non pkg' fee on the order, and she explained it as a policy-related charge. Her accent was strange, she appeared to be of Asian descent, and her attitude was extremely bad and inefficient. This was the most unpleasant experience, and I will never rent from Budget again. In comparison, Hertz provides better service.
Cost-effective option. The same car model is cheaper compared to #vis across the street. Service is good, and both pickup and drop-off are very convenient.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Norton Simpson
-
-
-
-
View more >bazzrui@gmail.com
-
-
-
-
View more >Atwood Walsh
-
-
-
-
View more >G.Henriksson
-
-
-
-
View more >Maxine Commons
-
-
-
-
View more >Miriam Lily
-
-
-
-
View more >Antony Rossetti
-
-
-
-
View more >Colby
-
-
-
-
View more >Sally Austin
-
-
-
-
View more >H.Ly
-
-
-
-
View more >Cynthia Camp
-
-
-
-
View more >LIZ MUSTRI
-
-
-
-
View more >Lester Horatio
-
-
-
-
View more >Neil Margaret
-
-
-
-
View more >Sara Bartholomew
-
-
-
-
View more >Otto Bach
-
-
-
-
View more >Dana Frank
-
-
-
-
View more >Alvis Abe
-
-
-
-
View more >Darnell Nixon
-
-
-
-
View more >Ruby Ulysses
-
-
-
-
View more >Car Rental Companies AT Los Angeles Airport, LAX
Pay for Car Rentals with Crypto