CAR RENTAL REVIEWS ON BUDGET AT LOS ANGELES AIRPORT, LAX

Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

Excellent

A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.

After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!

They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price

Nothing

1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.

Average

It would be great if the car was clean.

The pick up was quick and easy and also the drop off. Nice staff. Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.

Fair price , easy process, good control due to good app. absolutely recommended!

It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

The Asian female staff had a bad attitude

.

.

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Not bad!

Not bad!

We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!

When I had an issue, the staff were excellent. Called me back at my convenience which was hugely appreciated.

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

Very satisfied, the pick-up and drop-off procedures are simple.