The staff had great attitudes, and the car pickup was convenient. The only downside was the forced insurance purchase. When picking up the car, I specifically went back to ask two staff members about it, and they assured me it was fine. So, I decided to proceed with the car rental. However, after returning home, I discovered I was still charged (even though I had purchased QEEQ’s full coverage insurance, which made it unnecessary). After communicating with QEEQ, the store was very cooperative and refunded the charge. Overall, it was a satisfying experience.
Extremely poor experience, absolutely terrible!!! Dishonest store, avoid at all costs!!!
I arrived at the store with all the required documents, and after waiting for half an hour, they finally finished serving the person ahead of me. It really took them half an hour to handle a single customer—no exaggeration!!! Finally, it was my turn. The staff at the counter (non-white, spoke Spanish, and had heavily accented English that was hard to understand) kept saying my card couldn't be processed and refused to give me the car!!! I had no choice but to call the car rental platform, which led to all sorts of back-and-forth. While the platform's attitude was okay, their service was very slow. I repeatedly handed the phone to the staff at the counter, but the issues persisted—the platform representative couldn't resolve it either!!! After wasting three hours, I suggested returning to the airport to rent from another company, which eventually worked out and I got a car. However, this shady shop refused to refund my money. Then I had to go back and forth with the platform for over a month, and they said they would pay me back first. It was exhausting. I can't believe this store is still listed on the platform—everyone beware!!! That day, it was just me, a 6-year-old child, and a nearly 70-year-old elder traveling. After landing, we wasted several hours dealing with this shady store. To make matters worse, I later discovered my credit card had been fraudulently charged. Truly infuriating!!!
Extremely poor service! Absolutely terrible! Fraudulent store, do not book here under any circumstances! I arrived at the store with all the required paperwork and waited half an hour for the previous customer service request to be completed. It takes half an hour to handle one person—and this is no exaggeration! When it was finally my turn, the store staff (non-white, speaking Spanish, very difficult to understand their English) claimed my card could not be swiped and refused to give me the car! I had to call the rental platform, which led to endless back-and-forth. Although the rental platform was relatively polite, their service was very slow. I had to repeatedly pass the phone to the store representative, but the issues remained unsolved. After wasting three hours, I asked to return to the airport to choose a vehicle from a different rental company, which eventually allowed me to successfully pick up a car. However, this fraudulent store refused to refund me. Following this, I had further disputes with the rental platform for over a month, during which they claimed they had advanced the refund to me. Utterly frustrating! This store is still available on the rental platform, so everyone must be cautious! That day, I was traveling alone with a six-year-old child and an elderly person nearly seventy years old. After landing, I wasted several hours dealing with this scam. To make matters worse, after returning home, I discovered unauthorized charges on my credit card. Truly incomprehensible and infuriating!
The car was very new, with just over 100 kilometers on it. They usually try to sell you a highway toll card here, which is quite expensive. It's actually unnecessary — if you're not in a hurry, you can set the navigation to avoid toll roads and travel completely free. The road conditions are not much different, and the toll roads won’t save you much time.
The wait time for picking up the car was too long. QEEQ doesn't allow advance registration for Fast Break. Budget's prices are relatively affordable, so the wait time tends to be longer. It's recommended to align the car rental time with the flight arrival time, as the wait is typically about half an hour.
Pickup and drop-off processes were very efficient. They didn't try to upsell anything, just asked about insurance and E-pass. When I said I didn't need them, they processed it right away without further discussion.
El primer coche que me dieron estaba con problemas mecanicos serios....probablemente no estaba ni revisado...un desastre!!!
Al ir a cambiarlo (el mismo dia) fui humillada y mul mal atendida por un funcionario de Budget
JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.
Lady put down wrong pickup space number on papers. Spent ages looking for car to find out the space number didn’t exist. Had to source staff member to source car for us. Keep trying to sell you things you don’t need when all you want to do is rent a car.
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