SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.

Very satisfied

Very satisfied! Easy pick-up and drop-off, just follow the navigation, and the return process is quick! Great experience!

Queued from 6 AM to 9 AM to complete the paperwork. There were 10 service counters but only 2 staff members, with about 50 people waiting in line.

The car’s exterior looked quite new and the staff was very friendly. There was some incorrect information when we left, but the staff quickly resolved it.

There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.

Didn't expect the car to be so spacious, it can fit three 28-inch suitcases.

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Overall satisfied, the car pickup process went smoothly without many issues.

Great service attitude. They immediately replaced the car when there was an issue.

The overall service of the rental company was acceptable. The condition of the car was average; it was a Jeep with 30,000 miles. The vehicle hadn't been thoroughly cleaned and had a lot of dust. Maintenance was mediocre, and the acceleration felt jerky. After driving for a while, I noticed a tire had low pressure. I inflated it at a gas station, but it continued to lose air slowly.

Great service, returning the car was incredibly easy.

The car rental place at Salt Lake City Airport is very easy to find, right within the airport. The rental procedure is very convenient and quite fast. After completing the rental process, you can go down one level to the car pickup area. Just find your car according to the designated number, the key is in the car, and you can drive off right away. They just didn't inform me that the car model was changed, but it might be a car of the same grade.

There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.

Satisfied

Satisfied

Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

Very good

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

Satisfied