Enjoyed the entire rental car process

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

The car was excellent and the service was great.

Easy booking and affordable

When I returned the car I did not receive any receipt that the car was in good order (no damages and full gasoline)! I think it would be reassuring to receive it!