2 /10 Poor
Reviewed: Sunday, December 22, 2024
Lately Budget car rental is a rip off. I will need a lot of space to write about their crooked dealings of Budget Car rental.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Limited quantity of advertised car model. Will offer lesser equivalent and try to upsell on higher models. Otherwise, quick and fuss free pick up and return process.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Budget told me that I need to pay for full insurance, nevertheless I remember that I paid insurance through Easyrentalcars.
Read More >Z.MARFUKAN AHMAD ZUBAIR
Los Angeles
4.3 /10 Average
Reviewed: Sunday, December 22, 2024
It was an old car with around 33,500 miles used car. No brakes. Interior was broken. Staff trying to sell bigger cars for bigger price. I had to buy new insurance worth $ 86 from Budget because they said they dont deal with 3rd party insurance which i bought from Easyrentcars.com
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything going fine
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was ok. The tires needed service.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Budget didn’t supply the same car or similar
The oblige me to pay 39$/day to have other car
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
all good, except they told me that they will email me my receipt and I am still waiting on that!!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Awesome experience
Read More >Muhamad Rusdi
Los Angeles
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car is good but I need to change the car in between journey because its due for oil change.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
I booked insurance through the app but was charged when I was picking up the car. The guy said its the process of budget the insurance isnt charged during booking.
Read More >5.6 /10 Average
Reviewed: Sunday, December 22, 2024
first convinced me to upgrade and then gave me horrible car
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was asked to do an upgrade cause car I wanted was not available and ended up paying more
Read More >d.cereto nogales
Los Angeles
3.7 /10 Poor
Reviewed: Sunday, December 22, 2024
El personal del mostrador fue muy descortes y me enganaron anadiendome extras que no solicite como el seguro del vehiculo, que yo ya tenia y dije que no lo queria. Esto supuso un costo extra aparte del precio de Easyrentalcars. Me senti estafado por ellos. Al reclamar no me ofrecieron ninguna solucion.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Perfect organisation. Friendly service.
I got very good car.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
They put the full insurance without my knowledge and charged my credit card, after return they waved the charges but was not happy about the charges and still 10$ was extra not sure for what they charged?
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Helpful staff. They correctly suggested that we need more space and we paid for an upgrade. Very roomy vehicle, although the mileage was poor(Toyota 4runner). Overall it was very good for 4 persons.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Happy with the service
Read More >4.4 /10 Average
Reviewed: Sunday, December 22, 2024
Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
7 llamadas para saber qué tipo de gasolina llevaba el coche.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pricess at the time of pickup was very disorganized. It took a long wait and post that they booked the same car for 3 customers.
We were sent back to the exchange section and had to start the process from the scratch.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
I went to budget before renting a car , I assumed that budget will give me a price less than EasyRentCars. Unfortunate they gave me the car for 2800$ I was shocked! I told the lady on the counter that I found it cheaper, so I will book it online, she replied that would take an hour to appear on the system. I opened on EasyRentCars I found the car I want for 860$ I booked it. I went to the lady after 10 minutes she found my rental. I took the car for 1077$ with all total cost.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked.
When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.
Read More >K.Schwartzlose
Los Angeles
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Only thing missing were how to handle tolls on highways with the device installed in the vehicle and how to pay the tolls after rental.
Also it could be nice to have a more clear overview of requirements regarding insurance, it’s always a jungle!
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
I got Hyundai accent which is smaller then the car I expected to get (Ford focus or similar).
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was a great, hassle-free experience, given that it was my first time to rent a car in the US.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good clean car with pretty good customer service.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Customers too much busy and few empathetics
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
I had to exchange the car since it had some noises from the wheels. All budget cars are heavly used
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Avalon was great
Read More >S.Kosonwadhana
Los Angeles
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
23 July 8 Pm.The driver of shuttle bus send me at LAX arrival terminal instead of departure terminal. He say that the traffic is too Jam. So I try to carry my 2 big baggages up to second floors to Departure gate by myself..(very far) . Don’t do this again
Thank you
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good service from the budget staff.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
upgraded me for free. it was great
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Above expectation.
Read More >4.4 /10 Average
Reviewed: Sunday, December 22, 2024
Budget didn’t honor the booked deal . The agent insisted on no availability and I had to buy higher package
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Pedimos un SUV y nos dieron un Jeep Wrangler. El coche esta muy bien, pero consume bastante mas que un SUV normal.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick, efficient and courteous. The best!
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The counter staff was helpful and she give me upgrade to DINALI with 29 USD Daly difference and 17 USD for the insurance
Unfortunately I configured later the car I took was Yukon XL not a DINALI as she said
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Please try to provide us with 4 door cars which gives a bit more space.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Counter staffs was helpful and give good advises etc
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The best of all
Read More >ANTONIO DEL OLMO
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
El coche estaba totalmente nuevo. Todo funcionó perfecto. Los empleados amables y diligentes.
Ningún problema en todo el viaje lo que se agradece mucho cuando estás fuera de tu país.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
great car and service
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
車両については問題無かったが、返却後、認識しない費用が請求されました。
予約時点では安全タイプを選択しており、新たな保険を加入する考えは有りませんでした。説明を受けた記憶も認識もないので、現在、カスタマーセンターが交渉中です。
Read More >M.Van Imschoot
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Very unfriendly staff!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
いろいろお勧めしてくれました
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Added on double in insurance they said I had to have.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Price ended up being far higher than initially quoted
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Truck was immaculate on pick up. However the tank was empty
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Got a free upgrade.. Super friendly staff
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The tire was deflated and I needed to pump it 3 times then they exchanged the car for me.
It caused some inconvenience for me.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time.
Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels.
I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks.
On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls.....
On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!!
We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This was a brand new Cadillac. It was a great driving experience.
Read More >S.Von der Osten
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The first car rented to us was faulty. We needed to come back to the rental location and get another. It severely interrupted our trip.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service of the shuttle and pick up can be improved.
Car was newer and clean.
Overall, I’m satisfied.
Read More >Gregary Mansfield
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite professional.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible service attitude, they insisted I buy insurance. I refused and they kept badgering me. Eventually, they were extremely rude when I didn't purchase it!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I've been renting from Budget for many years; it's become a habit.
Read More >Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was great, the car was new and very clean. Even though the rental location wasn't inside the airport, they provided a free shuttle, which was quite convenient.
Read More >Pearl Sailsbury
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
The staff had a very cold attitude and was impatient with all my questions.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good, the car was very new!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Despite having many Chinese customers, there isn't a single Chinese-speaking staff member.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picking up the car was a bit troublesome, as the staff recommended many insurance options and vehicle upgrades, all of which I declined. Returning the car was quick and very convenient.
Read More >Orville Trevelyan
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picked up the car after 11 PM, there were many customers and few staff, so I had to wait a long time.
Read More >Maxine Commons
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
Slow vehicle dispatch, model changed without notice, no Chinese service, pushing insurance sales
Read More >Maxine Commons
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
Very average. Did not detect genuine friendliness
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The store is not far from the airport. I booked a Ford Edge AWD, but got a Chevrolet 2WD instead. The power is terrible; it's very slow to accelerate at 60-70 mph, making overtaking difficult. Strongly don't recommend BUDGET!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
My husband picked up the car, which seemed to take a lot of time, over an hour. It wasn't a full tank as described on the rental website; we had to fill it up there. Returning the car was very convenient, just hand over the key to the service desk. Although we bought full insurance, they tried to sell us an additional rescue insurance for 6 yuan per day.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Long queue
Read More >Crystal Service
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
No Chinese service, and the staff did not clearly explain the rental procedures. When the reserved vehicle was not available, no similar vehicle was provided, only an upgrade option was given.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Everything was good in most aspects, but I was really frustrated. My husband didn't bring his own credit card, and BUDGET is the only company that doesn't allow multiple drivers under one card. Rent Rent Car didn't know about this rule, so I ended up driving over 2000 kilometers by myself. As a woman who has never driven for so long and was supposed to be on vacation, I almost cried. It seriously impacted my holiday mood and I was constantly unhappy and exhausted.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were a lot of people picking up cars, so I had to queue for a long time, but the process was relatively simple and efficient. Returning the car was extremely convenient and took only about 5 minutes. A big thumbs up! I rented a big pickup truck, which was a bit expensive, but it was brand new with only 10 kilometers on it, and even the protective film on the handle was still there!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service from large rental companies is top-notch. I booked a mid to large size SUV from the Ford Edge group, but they didn't have any available, so they upgraded me for free to a 7-seater Chrysler from the MPV group.
Although I actually wanted a Jeep Grand Cherokee, unfortunately, they didn't have any either.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I booked a Ford Edge or a similar model, but the counter staff assigned me a small SUV, probably a Buick Envision or something like that. It couldn't even fit our luggage. We thought there were no cars of the same type available, but if that was the case, we should have been upgraded instead of downgraded. Later, we found a staff member in the parking lot and got it changed to a Ford Edge, which was actually available. We almost got tricked!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Forced to buy insurance, without it no car rental.
Read More >Sophia Cook(e)
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Found additional charges on the bill.
Read More >June MacMillan
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Staff aggressively promoted insurance
Read More >Janice Christy
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The wait time for the shuttle bus was a bit long.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The company is big, the airport branch is huge, and the parking areas are clearly marked and quite organized. However, the staff didn't provide much explanation, which caused me to spend a lot of money.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Budget car rental staff bombarded me with talk for 15 minutes and I was made to purchase an additional $38 insurance. I had already mentioned that I bought extra protection from Zuzuche. Really disappointed with Budget.
Read More >Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was quick, and the car was new.
Read More >Vivian Crichton
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Had to wait in line for an hour when renting the car. The staff kept pushing various insurance policies despite me already having bought a bunch. The employee was unhappy and showed a long face. Returning the car was quick and easy.
Read More >Tobey Crichton
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ booked the wrong car model for me, but Budget was kind enough to upgrade me for free.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Efficient and Quick Service
Read More >Penelope Charley
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
When there were many people, they seemed impatient and weren't very friendly.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
A bit far from the airport, but they provide a shuttle.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
No Chinese service and there was additional upselling.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for 1 hour, and during check-in, they said a lot of things I didn't understand. After returning the car, my credit card was charged another 96 dollars. I'm currently disputing it... Previously, with DoLe Rent a Car, they just checked my passport and driver's license and gave me the car. Even with the same budget, different platforms can vary so much.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service was just okay. They asked if I needed extra fuel and additional insurance but didn't ask if I wanted the reserved model. They gave me a Buick SUV instead of the Ford I had reserved, claiming both cars were in the same category and were of equal value. I wasn't aware of this at first, so I waited for half an hour for a car that was not prepared in advance. When I noticed the car wasn't the same, I went to discuss it. I found out that the model I reserved was available, and I didn't understand why they didn't give it to me in the first place. Eventually, they switched it back to the reserved model.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The attitude was just so-so. There were too many people and not enough cars, so we had to wait.
Read More >Theresa Needham
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Waited in line for at least half an hour, and the reserved car model was not available, had to wait another 10 minutes.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They only focused on pushing insurance. The car handed over hadn't even been washed.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Budget counter woman deceived customers into buying more insurance, and had a bad attitude if refused! Long queue!
Read More >Julian Kennedy
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
The specified model was not available, so we got an upgraded one which was expensive. It took quite a while to sort out the insurance issues.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The clerk initially refused to provide a vehicle to a customer without a passport. After half an hour of negotiation, I was able to pick up the car.
I had rented from the same branch at the end of August 2018 and did not encounter this issue.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Budget will still try to sell you insurance, although I didn't quite understand what kind of insurance they were trying to push. They will tell you that most Chinese people don't have it and that you should buy it. They repeat themselves and make it sound serious, but you can politely refuse. As long as you purchased the corresponding insurance from the rental website, it's fine.
I arrived an hour early, and my car wasn't available yet. They suggested an upgrade, which I refused. However, the car was ready in about ten minutes.
Read More >June MacMillan
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, highly satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They didn't inform us about the cost.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time in line was too long.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very poor service attitude
Read More >Humphrey Marlowe
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
No Chinese-speaking staff, everything else is fine.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was terrible. Cheap rental companies are not reliable. I waited for half an hour, and when I went to pick up the car, there was no car at the specified location. I had to find a staff member, and they gave me a different car. When I returned the car, they said the contract didn't match. It was a frustrating experience. I will never use them again.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall it's acceptable, would consider using again.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The processing speed is too slow
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Extremely rude attitude
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was very poor, and the prices were twice as high as other companies.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service was severely inadequate. I will never use Zuzuche again. Their platform kept pushing for expensive insurance. In the US, Budget scammed me for over $200. Afterwards, they pretended to be helpful but have no authority to do anything. Zuzuche is just a middleman. Used it once, learned my lesson for life.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff attitude was impatient, rushing us constantly and not giving enough time to review the contract carefully.
Overall, Budget car rental is decent, but some employees intentionally deceive customers into renting more expensive cars to generate higher fees. Chinese customers should take their time to carefully read the contract, and work on improving their listening and reading skills to avoid being scammed by such unscrupulous individuals!
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unclear return instructions
Read More >Virginia Alerander
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Queued for over an hour, didn't provide the car according to the order, very bad attitude, didn't recognize the highest insurance I bought from the platform, and forced me to buy an additional insurance for over $150
Read More >Vincent Cocker
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Forced vehicle upgrade, pushed additional insurance, added personal accident and roadside assistance insurance, increasing the total insurance fee by $314.4, did not provide rental contract, took over a month to send it, and used someone else's contract to brush me off.
Read More >Christopher Alsop(p)
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Arrived at noon, there were very few staff members, had to take a number and wait in line for 2 hours. It wasn't until around 2 or 3 PM that more staff showed up, they canceled the number system and switched to lining up.
Read More >Muriel Aldington
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I refused the sales pitch, but they still added some sort of roadside assistance insurance. The contract they gave me was just a blurry photocopy, and there was no amount shown on the computer screen when I signed it. This kind of behavior really doesn't inspire confidence.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
They made a mistake with the reservation but promised a refund in the end.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The waiting time was terrible. After arriving at the airport at midnight, I had to wait 45 minutes for the Budget shuttle. When I got to Budget, I waited another 45 minutes in line, spent 10 minutes finding the car in the rain, and by the time I drove away, two hours had passed. I am so upset.
Read More >Sabina Michael
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient, not crowded
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service wasn't particularly good or bad. However, the wait time was very long because there were a lot of people renting cars. Despite having over ten counters open, I still waited for about 45 minutes.
Read More >Norton Simpson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service attitude, and the processing time was quite quick.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The car was not prepared in advance as per the order! After finishing the paperwork, they went to wash the car! So, we waited for over half an hour! Additionally, I was charged an extra 117 dollars when returning the car! Later, I found out that they had purchased roadside assistance for me without my consent, at a rate of 7.9 dollars per day! I had filled the tank until it couldn't take any more fuel, with the gauge showing more than full! Still, I was charged for the fuel! They took advantage of our poor language skills!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They take advantage of people with poor English skills by adding unwanted extra services, which is very frustrating.
Read More >Herbert Jordan
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They took advantage of my poor English skills and forced extra charges on me, even though I bought full insurance through the app.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They said there were no cars left and changed the model, costing over $200 more. Not worth it.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Forcing upgrades and insurance
Read More >Bradley Commons
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
At LA airport, this was the worst customer service I’ve ever experienced globally from a car rental company, no exaggeration. The staff insisted I buy extra insurance, and when I refused, they told another employee I was crazy and would definitely get into an accident! They also implied any issue, like a flat tire, was my problem. The car I booked wasn't available, and the substitute had a shaky steering wheel at speeds over 70 miles per hour.
Read More >Godfery Wheatley
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Forced me to add unnecessary insurance
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Good
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff used deceptive tactics to make customers buy extra insurance!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Had to wait in line for at least half an hour. They told me my reserved car was not available and asked me to pay extra for a different car or there would be none. No complimentary upgrade was offered. Eventually, I paid an extra $15.
Read More >Warner Sassoon
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The line was a bit long.
Read More >Porter Wyclif(fe)
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Usually there's a short line, quick pickup and return.
Read More >Sherry Electra
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Not happy, they forced me to buy a $15 insurance which they claimed was mandatory. Also, the car probably wasn't fully fueled when given to me, but I forgot to check.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Huge thumbs up to the guy at the counter! He tirelessly helped solve my issue!
Read More >Dolores Samuel
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pretty good, quite fast
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Normal queue
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The wait time was too long.
Read More >Ula Eisenhower
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Due to the weakness in English among Chinese people, we often get persuaded into accepting additional services. A moment of inattention and you're trapped. Also, the rental contracts use many abbreviations, making them hard to understand.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was great, the shuttle bus driver was really cool, and the car was in good condition.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Left some items in the car, waited half a month for a response.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited almost 2 hours. They were unhappy because I bought insurance from a third party.
Read More >Harley Marcellus
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible experience, full of sales traps and mysterious fees. Absolutely shameless. Everything is abbreviated, no one can understand the additional charges. Strongly oppose this company.
Read More >Fitch Euphemia
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The rental counter initially forced me to buy additional insurance. When I asked them to provide written proof of the insurance requirement, they changed their tune and said I could take the risk myself and then replaced my rental agreement. The whole process took almost 40 minutes, and the staff's attitude was poor. Considering I had just flown for 13 hours and still needed to drive nearly 100 kilometers, it was very frustrating.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Short waiting time
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Long wait in line and forced insurance purchase, very unhappy.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This company is shameless. They charged me $17 even though I returned the car with a full tank, and unfortunately, I didn't take a photo. Additionally, they charged me $35 for a towing service they claimed I added during the rental. Ridiculous!
Read More >Janice Christy
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When I went to pick up the car, I couldn't pay online at the entrance; I had to pay at the store, which was much more expensive. After paying, there were no keys in the car. They made me wait a long time in the rain, and in the end, they changed the car for me.
Read More >Malcolm Symons
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I was charged an extra $500 for insurance when picking up the car!!!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick-up was super fast and very straightforward.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They tried to upsell insurance, but I firmly declined.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
When picking up the car, the counter staff said the key was in the car. We spent an hour searching for it but couldn’t find it. They then gave us a downgraded SUV. After negotiating for 2 hours, we finally got a car of similar grade. This was the worst car pickup experience.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
When I arrived, they told me there were no cars available and asked me to pay an additional USD 99/day to switch cars or keep waiting. I insisted on not paying, so I waited over an hour before the rental company gave me the car I initially reserved. However, the car was not cleaned at all!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Picked up the car at 9:00, but the process was only completed at 11:00.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car was not ready upon arrival, waited for over half an hour.
Read More >Booth Whittier
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
There was a normal lineup. At pickup, they informed me that the originally booked car was unavailable. They offered a 5-seater as a replacement or an upgrade for $75 per day. Really a rip-off.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Charging a full day's rate for picking up the car one hour early is unreasonable and wasn't communicated.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Could be quicker
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Take note of my painful experiences and let this be a reminder for those planning to rent cars. The Budget store near Los Angeles airport is very sketchy! They especially like to rip off Chinese customers! We needed to rent two cars and had booked and paid in advance. Normally, we would just go to Budget and pick up the cars. However, the customer service there misled us and tried to force us to upgrade the vehicle or change the insurance from partial to full coverage. Here’s what happened: I rented a full-size Chevrolet which was the cheapest option on the car rental website. A woman who looked to be of Mexican descent named Rose attended to us. She immediately tried to get us to upgrade to an SUV, claiming that small cars don't have EastPass (similar to ETC in China, for automatic toll payment). I was baffled because I had rented cars before and knew that EastPass had nothing to do with the size of the car and could be rented for a few dollars a day. When I insisted on a small car and said I didn't need EastPass, she seemed to concede but then pulled another trick. On the small screen, there were several options to agree or disagree with. When I repeatedly asked if there were additional charges, she said no. I didn't read carefully and agreed. Then she charged my credit card over a hundred dollars, claiming it was a deposit that would be refunded. This was the biggest scam which would become apparent upon returning the car. My friend rented an SUV and was serviced by a black man. He insisted on changing to full insurance for more money. I said we only wanted partial coverage and had already paid. He argued that since the car wasn't in my name, I couldn't decide and my friend had to agree. Wasn’t that absurd! My friend repeated what I said and he finally gave up.
Getting the car: The woman must have been angry about not scamming me (pre-charging my credit card was already a scam), so she gave me an unpopular Chrysler with strange gear settings. The car was in poor condition. Luckily, I managed to switch to a Toyota with the help of a black guy at the car park.
Returning the car: It was quick and they handed me the invoice after a brief check. I noticed they charged me an extra hundred dollars from the so-called deposit. I couldn’t accept this and inquired at the return desk. The woman there said it was for full insurance and since I signed, it couldn’t be refunded. Furious, I demanded to speak to her manager. After lengthy arguments, they finally canceled the charge. I was still determined to complain about that woman named Rose as I couldn't swallow this injustice.
Lesson: Always read thoroughly before signing. Don’t rush. Understand everything clearly to avoid being misled or scammed. If your rights are violated, insist on speaking to the manager and fight for your interests.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited in line for 2 hours to pick up the car. The rental process included multiple forced insurance sales and several incorrect charges.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Fitch Euphemia
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The attendant strongly recommended other car models when picking up the car. Finally, I had to pay an additional $30 per day to switch from a Volkswagen Jetta to a Toyota Camry Hybrid.
Read More >Bishop Franklin
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It would be great to have Chinese customer service.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It would be best to have Chinese service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, great review!
Read More >Vivian Ezekiel
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very convenient. I mentioned we had a lot of luggage, and they kindly upgraded us to a larger vehicle for free.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I repeatedly emphasized that I did not want any additional insurance or services, but Budget still added roadside assistance and personal injury insurance. Obvious fraudulent behavior!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I booked a Ford, but they gave me a Mitsubishi ASX at the store, which was much smaller than expected. The staff insisted that I buy insurance, saying they wouldn't give me the car if I didn't, even though I had already bought it when I reserved. They were very impatient with communicating this with customer service, and it took over an hour to resolve. It was very troublesome, and in the end, they gave us the Mitsubishi ASX and let us leave, even complaining that we were troublesome.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Verne Cumberland
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Many Chinese customers are not proficient in English, and the company intentionally adds insurance and other fees to the contract to deceive customers.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Rented a car for a day to go to the airport, and was charged $25 for insurance without being informed (deposit taken when picking up the car and directly charged when returning). Since this didn’t happen the last time I rented, I didn't notice. $25 a day is quite expensive for insurance! Be aware of this mistake. Contacted Zuzuche but got no resolution. The car's condition and convenience are still good.
Read More >Baldwin Johnson
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service from the car rental platform itself is very good, but the service from Budget is particularly bad. They have few staff and the airport shuttle is infrequent. The attendant, a middle-aged Chinese lady, was extremely rude and only focused on upselling insurance and other paid services. She became very unfriendly when I refused.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I had to wait in line for an hour, which was a bit long. Also, the car rental company in Los Angeles was very sneaky. Despite me saying I didn't want any additional services, they added an extra charge, which I didn't notice until I drove off. The next day, I called the rental company's customer service to have them contact the LA branch to cancel it, but they said it couldn't be done. Eventually, I called Budget customer service myself and got it canceled.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good value for money
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Recommended
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They tried to sell me insurance during car pickup. I paid a total of $124, and I'm still not sure what $47 of that was for.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When picking up the car, I was almost charged several hundred dollars for services. They wanted me to click AGREE on the screen and sign. Thankfully, I had read online about these insurance scams before, and after scrutinizing for a while and questioning, the front desk tore up the initial contract and issued a new one. However, our originally booked four-door compact car was replaced with a two-door car. It seems like a downgrade, and it wasn't any of the car models mentioned on the rental site. The rental company didn't admit the downgrade when contacted. So, what's the point of having separate options for two-door and four-door cars on your booking page? Also, I clearly saw other car options listed under the counter initially, but after I refused to buy the new insurance, they changed my car to a smaller two-door model. There were plenty of cars waiting to be rented in the lot. After driving the car for three days, it showed a need for an oil change, even though I hadn't driven that much. Clearly, the store doesn't care about maintenance schedules. We wasted around three hours getting the oil changed. The rental website's customer service said we could get a refund for the oil change fee by showing the receipt when returning the car, but the rental company said our money went to the third-party booking agency. It seems the rental website isn't as professional as claimed, just a bit cheaper. The shuttle service to and from the airport was convenient with frequent buses.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When picking up the car, they almost charged us several hundred dollars for additional services. They asked us to press AGREE on the screen and sign. Luckily, I had read online about people being scammed with insurance, so I questioned it, and the front desk tore up the original form and made a new one. However, the compact four-door car we originally booked was replaced with a two-door car, which was a downgrade. The car we got wasn't among those listed on the booking page. Reporting this to the rental company through our booking platform proved futile since they refused to admit the downgrade. What's the point of distinguishing between two-door and four-door options if they can give you whatever they want? Initially, I saw some different car models at the counter, but when I declined the new insurance and got a revised form, I felt they gave us the smaller two-door car. There were plenty of rental cars available when we picked up ours. After just three days, the car indicated it needed an oil change, even though we hadn't driven much, suggesting poor maintenance by the rental office. We spent about three hours getting the oil changed, which wasted a lot of time! The booking platform's customer service said we'd get reimbursed for the oil change, but upon return, the rental company said our money had been paid to a third party. It seems the booking platform isn't as professional as advertised, just slightly cheaper. The shuttle service to and from the airport was convenient, with shuttles arriving frequently.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I had already settled the bill, but ten days later, they charged me an additional $20.50. It's very confusing and seems excessive.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >June MacMillan
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unjustified charges! Not transparent! Don't choose!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process was fairly quick, but I hoped to return the car half an hour late because my flight was delayed, and they did not respond.
Read More >Gustave Hughes
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
They do not acknowledge the terms of the order made through Zuzuche, and they are unwilling to communicate with the local Zuzuche representative. Very arbitrary.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The company is quite large and has a lot of cars. We had to change the car due to the model, but the service was acceptable.
Read More >Mignon Archibald
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. Even though I had already reserved a compact car, the attendant kept asking if I wanted a Mercedes or another type of car.
2. The attendant told me I needed to buy third-party liability insurance. When I asked if it was mandatory, she said it was necessary, making me mistakenly believe it was required, so I ended up purchasing it for two days at an additional cost of $15 per day.
Read More >William Bertha
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I paid in full online in advance, but the rental company charged an additional 107.07 RMB on my credit card when I picked up the car. Why?
Read More >Booth Whittier
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car needed maintenance midway, so we swapped it without any hassle. The pickup and return process was very smooth. It's been four days since we returned the car, and there are no unexpected charges so far.
Read More >Elva Nathaniei
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was very simple and the pick-up/drop-off location was easy to find. The efficiency for both picking up and returning the car was very high.
Read More >Franklin Hoover
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Standard service level.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good and satisfied.
Read More >Spencer Toland
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The first car had some issues, but it was promptly replaced with a new one.
Read More >Tabitha Webster
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The speed of car rental in the US is more or less the same across companies, always slow, haha.
Read More >Zebulon Abraham
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
Poor service, unfriendly staff, long queues, very low efficiency.
Read More >Uriah Hemingway
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Strongly pushed insurance, very helpless.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I've used Zuzuche many times and always used my US driver's license to pick up the car. This time, Budget insisted on a Hong Kong or Mainland Chinese driver's license. Although I have those, I didn't bring them, which caused a lot of trouble. Neither my Chinese passport nor my Hong Kong ID was accepted, and even a photo of my Hong Kong driver's license wasn't good enough. Really frustrating.
Read More >Bishop Franklin
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Double charging for insurance fees
Read More >Florence Tennyson
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Had to wait over an hour to pick up the car. The counter informed me that there were no cars available for my original reservation and asked me to upgrade to a more expensive model or they wouldn't honor the booking. Additionally, they added insurance that was already included in the original full coverage. Out of urgency, I had no choice but to agree. After returning home, I found that the original order stated that a free upgrade would be provided if the original model was unavailable. Contacted the rental company, and they insisted that the signed documents abroad were definitive. Be cautious when renting a car!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied, no waiting in line.
Read More >Trista Cromwell
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The location is very easy to find.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite good overall
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The queue was long and a bit slow, but the service was quite good.
Read More >Cecilia Arnold
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Arrived around 9 AM, there was a long line for pickup and it took forty minutes. Out of the four cities where I rented cars, only this one kept trying to sell me various insurances and GPS, etc.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, both pickup and drop-off are convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service
Read More >Vivian Crichton
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental service wasn't great. Make sure to stay alert. Be sure to get a hard copy of the contract when you pick up the car and verify that the final contract matches the car model and license plate number you received. Ask me how I know—tears taught me!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unnecessary insurance charges
Read More >Valerie Stilwell
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ is really reliable. After comparing with other services, QEEQ offers the best prices and comprehensive insurance. Their service is excellent. If your flight is delayed abroad, their customer support will help you communicate with the rental company, which is very considerate. They also call to check if the car rental went smoothly. QEEQ is getting better and better.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >Lewis Hopkin(s)
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Salome Wheeler
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They saw we had a lot of luggage and upgraded us to an SUV for free.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service, the car was in great condition.
Read More >Bblythe Brooke
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They gave me a two-door Volkswagen Beetle.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >Lillian Scripps
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Budget is a terrible rental company. Be careful with your deposit. It's been a month and I still haven't received it back!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Renting near Los Angeles Airport was convenient for city returns.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Clare Catharine
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unsatisfactory, the waiting time was extremely long.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Prudence Kennan
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time was too long. I waited for over an hour before it was my turn.
Read More >Susanna Tomlinson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.
Read More >Georgia Stuart
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car rental company's maintenance should be more diligent. When I got my car, the engine warning light was on, so they replaced it with another one. However, the engine light of the replacement car turned on the next day as well. Therefore, I hope the rental company will be more meticulous with their vehicle maintenance, as this is a safety issue.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Theobald Chapman
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The assigned car was a bit old, but everything else was great. The service attitude for both pickup and drop-off was very good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied!
Read More >Maureen Ruskin
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied!
Read More >Nathan Thomson
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service is quite good, but there's an issue with duplicate insurance! There should be information prompts from both the domestic and rental car companies! They need to share information with each other!
Read More >Delia Jonathan
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
We waited 30 minutes for the car rental company's shuttle bus. We arrived at the store at 11 PM. There was a long queue. The staff were slow and seemed unprepared.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Winifred Raglan
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Average
Read More >Kimberley Howell(s)
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Average, but there were fewer people at pickup, no need to line up
Read More >Andrew Robinson
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car given was different from the one booked. A deposit of $254 was charged, and there was an additional unknown charge of $24, totaling over $278, which was not refunded. Online reviews are also bad. A scammy business. I hope there won't be any further cooperation.
Read More >Wordsworth Alcott
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Returning the car was convenient
The vehicle was downgraded and the pickup line took over an hour. The contracted model was unavailable, so they initially gave me a Kia. After coordination and waiting for 30 minutes, I was given a BMW 3 series.
Ingemar Katrine
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Justin Maugham
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.
Read More >Aurora Kell(e)y
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The Asian female staff had a bad attitude
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, the pick-up and drop-off procedures are simple.
Read More >Lawrence Christie
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It would be great if the car was clean.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pick up was quick and easy and also the drop off. Nice staff.
Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Despite informing the rental company that full insurance had been purchased through the platform, I was still charged an additional $200 for insurance. Throughout the whole process, I did not see any insurance terms or contract details provided by them. The credit card signature was taken as agreement to their terms, and the fee was non-refundable. Consider this a lesson learned and a tuition fee for everyone. Let's be more vigilant in the future.
Read More >Wanda Copperfield
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The front desk staff were friendly, didn't push extra insurance, and even upgraded my car!
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was great and incredibly fuel-efficient.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Some staff need to be more friendly.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Ford Edge or similar, but the rental company staff told me there were no such cars available and asked me to upgrade to a different model. However, when I got to the parking lot, I saw plenty of Ford Edges there!!!
Moreover, during the process at the front desk, the service person left abruptly, making me wait for around 20 minutes.
The entire experience was extremely poor!!
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