A RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

Satisfied

Very satisfied

Excellent as always. I will use this company again next time.

Excellent as always. I will use this company again next time.

Very satisfied

Very satisfied

Responsible and attentive

Excellent

Very satisfied, loyal customer.

Very satisfied

Excellent

Extremely satisfied

This is the first time renting a car from Tianyi. I rented from their company in Auckland and had a great experience, so I also rented from their company in Christchurch. Both experiences were excellent.

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

車のカーナビの使用方法がわかりにくかったです。このあたりを説明していただけると助かります。

他のレンタカーより安くて助かりました。雪が心配でしたので四輪駆動車を借りましたが今回はあまり必要がなかったです。ただ、日本の場合はスタッドレスタイヤをはいていますがニュージーランドでは通常タイヤでしたので驚きました。

Very good car experience, good condition,I booked a gasoline Alphard, and the store gave me a free upgrade to the hybrid Alphard. It’s really great！ the car is very new! The interior of the car is so clean it’s unbelievable! Friendly service staff, very enthusiastic and professional. Mobile phone charging cables and mobile phone holders are prepared for us. The procedure for picking up and returning the car is very simple. It is recommended to purchase comprehensive insurance so you don’t have to worry about scratches while driving along the way. I will choose A rentals company next time I come to New Zealand. Highly recommended!

Smooth experience, very simple operation process.

I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process

The car was better than I expected. It was hybrid so I saved money in gasoline

Please keep lower prices than the rest of rental cars

The car was not what I booked, they tried to sell it as an upgrade. Received significant downgrade. The staff not speaking English as their first language made it difficult for them to understand. The car we received had clearly been in a crash. With obvious cracks, chips and serious scuffs on the rims.