EZU CAR RENTAL REVIEWS IN NEW ZEALAND

I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Very good

Their work style is cooperative during working hours, but it's extremely difficult to reach them after hours.

Satisfied

The price is indeed cheap, but I also felt the indifference of the staff. For example, on the first day, due to a scratch accident, I had to return the car to the rental company. This company was very indifferent, refusing to provide a new vehicle for us to continue using, and unilaterally ending the order early. They were in a hurry to get off work, urging us to finish signing and swiping the card, trying to get rid of us without considering our subsequent needs, only wanting to break ties. It was my first time driving in New Zealand, and being treated like this by fellow countrymen left me feeling helpless.

Satisfied

great value

As perfect as always

Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.

Pick up and drop off was easy and efficient. Staff were good. No issues

I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.

Simple to use.

The car was quite old, and there was a lot of noise while driving. However, the pickup and drop-off services were excellent.

Satisfied, very satisfied.

Great!

Very satisfied, I have already recommended it to my friends.

The service was quite good, and the explanation was detailed. However, the car was really old with over 190,000 kilometers. It was maintained, but the child seat was extremely dirty.

Highly satisfactory

Very satisfied with the overall service of the rental company. They provided convenient rental guidance.

Very satisfied with QEEQ's overall service; the process is simple and the guidance is clear.

Unprofessional

Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.