A Rentals, Nz (queenstown) Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

A Rentals - Nz (queenstown) Information, Car Rental Instructions & Policies

Address

77 Glenda Dr, Frankton, Queenstown 9300, New Zealand

Telephone

+6496006660 / +6421748789

Pick-up Instructions

The A Rentals - Nz (queenstown) car rental location is located out of the airport

Please contact the staff to pick you up to A Rentals - Nz (queenstown) car rental when you arrived.

Queenstown: When you are ready to pick up the car, please call our service hotline at 0800 660 600 (within New Zealand) or +6496006660 (international). We highly recommend adding our customer service WeChat ID: arentalsnz. We provide airport shuttle services. Free airport shuttle hours: Monday to Sunday, 08:30-17:30. If you arrive at the pick-up point outside of the free shuttle hours, from 17:31 to 8:29 the next day, a service fee of 65 New Zealand dollars will be charged (this fee includes additional shuttle services). International/Domestic Terminals: After collecting your luggage, please proceed to the Transfers area to wait for pick-up; The Transfer area is located at the far left corner facing the terminal, outside the check-in counter. (You can find the Transfers area according to the airport guide.) Important notes: If you hold a non-English driver's license, you must provide a valid English translation document provided by a translation agency recognized by the New Zealand Transport Agency (NZTA). Depending on your insurance type, we will pre-authorize a deposit of 100 to 1000 New Zealand dollars on the primary driver's credit card (VISA or Mastercard only). The deposit will be released within 10 working days after the vehicle is returned. Queenstown Office Address: 77 Glenda Dr Frankton Queenstown

Drop-off Instructions

- The vehicle must be returned to the store, open from Monday to Sunday, 08:30 to 18:00. Free airport shuttle service is available from Monday to Sunday, 08:30 to 17:30. If the vehicle needs to be returned outside of the free shuttle service hours, between 17:31 and 08:29 the next day, please notify the store in advance for arrangement. A NZ$65 overtime service fee will be charged (including additional shuttle service). - The return location is approximately a 5-minute drive from the airport. We recommend returning the vehicle 1.5 hours before domestic flights and 2 hours before international flights. - The office address in Queenstown is: 77 Glenda Dr, Frankton, Queenstown.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 89 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 45 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 30/day

capped at NZD 100

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 30/day

capped at NZD 30

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 30/day

capped at NZD 30

Tire chains rental

Prices and inventory depend on local stores.

NZD 12/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

A Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 mi from Queenstown Airport

Hotels

1.9 mi from DoubleTree by Hilton Queenstown

3.6 mi from Oaks Shores

4.1 mi from Oaks Club Resort

Other Landmarks

4.5 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of A Rentals Store Location

coordinates: -45.0083932 168.753992

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 3.7
Vehicle cleanliness: 3.2
Spaciousness: 3.2
Counter staff: 4.0
Pick-up location: 2.8
Drop-off location: 3.2
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Eli was very professional, friendly and helpful! I highly recommend their services.
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D.Cleaver
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly customer service. 100% recommend again
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Anonymous
Queenstown
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
great staff
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ng shi
Queenstown
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The entire process was very smooth with only a hiccup on pick up. There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent. Advice future customers contact the office a day before they fly in to avoid the problems I encountered.
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Yun
Queenstown
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
スタッフはとても親切でした。車もとても綺麗でした。
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Guy Lyly
Queenstown
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.
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Rudolf Sophia
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
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Julian Kennedy
Queenstown
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.
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Gill Christ
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.
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Rupert Sophy
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
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Borg Joyce
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied with the experience! It was my first time renting a car abroad and it exceeded my expectations.
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Alvin Dolly
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
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Isaac Leigh
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
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Horace Kennedy
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
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Anonymous
Queenstown
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
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