The service was good, there are many counters at the airport so picking up the car was quite fast. However, the car I got was not cleaned after the previous renter returned it.
When picking up the car, the fuel tank was not full. The display showed a range of 758 kilometers. When returning at the airport with a full tank, it showed a range of 800 kilometers. The car's exterior was not cleaned, and there was trash by the seat inside. The wipers did not clean the windshield properly. The steering wheel was too light, the brakes were too heavy, acceleration was slow, and the buttons inside the car were not user-friendly, making it feel like an airplane cockpit. The car's GPS failed to locate the current position all day, showing as being in Alaska, and there was never any response when calling the rental office at Calgary Airport. Despite having already bought the highest level of insurance on the rental platform, AVIS staff pressured me to buy additional insurance, warning that even a small scratch would cost 1000 CAD. This was by far my worst car rental experience ever!
Overall good and smooth. However, the queue for Avis pick-up was very long. Be prepared for a wait. It took almost an hour during the day. Compared to other rental companies nearby, there was hardly any queue. Probably due to the good prices and high demand.
Reducing the waiting time and providing the requested car model
The queue for picking up the car took more than 1.5 hours, even though the pickup time was already scheduled 45 minutes earlier, I still had to wait an additional hour. I originally requested a Ford Escape but was later told it was unavailable, so I had to take a Jeep Compass instead.
They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.
About QEEQ:10.0/10
The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.
Pick-up and return procedures were very simple and amicable! The staff at the Calgary airport branch were kind. I'll definitely choose QEEQ again for my next international trip!
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Vita Hugh
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View more >Reducing the waiting time and providing the requested car model
The queue for picking up the car took more than 1.5 hours, even though the pickup time was already scheduled 45 minutes earlier, I still had to wait an additional hour.
I originally requested a Ford Escape but was later told it was unavailable, so I had to take a Jeep Compass instead.
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