CAR RENTAL REVIEWS ON THRIFTY AT CALGARY AIRPORT, YYC

Acceptable

The car was a surprise as I was hoping for a Toyota Rav4, what I got was a Kia Sportage. Nevertheless, the car performed perfectly, was very comfortable and did well driving on snow. The availability of snow tyres was only apparent at the point I was picking up the car. I wish there was an ability to choose this beforehand.

1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.

Very good

No snow tires provided during snow season! An additional charge of $25 per day is required.

Snow tires not included during snowy weather! Additional $25 per day required.

The staff at the counter was very very good . Puneet Kaur was the staff on duty . Extremely courteous and well behaved.. Performed her duty beautifully

It's very good.. But they should also keep the pay later preference

Tanvir and Lana were both amazing, very personable and generous with their time.

It worked well and there was no issues once we arrived at Thriftys.

Great customer service on collection and drop off.

Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it. Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.

Thé car i received exceeded my expectations. We were so pleased with the service, the car. We felt safe all the way from pick up to drop off.

It was good

言葉の壁はありましたが丁寧に笑顔で説明してくれました。

安く借りることができました。

I thought I could get Nisssan car but the customer service representative gave me another car without explanation. Moreover, my deposit hasn’t been refunded for more than 10 days. I need to call Thrifty again for clarification.

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

Very easy to use.

Staffwere excellent but seemed like line moved very slow

Worked well.

Long queue, not organised.

Thierry proved to be a really good company, our hire care was really new and perfect for our needs. Bit slow service at pick up but to be fair it was Sunday evening and only one member of staff. But collection was really simple and quick. Would use again without hesitation

QEEQ proved to be very effective and good value. I was a little confused as to what service QEEQ actually provided but went with the process and got a hire car at good value so I’m happy!

Very satisfied

We booked a grand Cherokee jeep but you did not have in stock. The car we were offered was smaller without winter tyres. We had to upgrade to a premium car as it was our only choice which cost us double the original quote. Not impressed.

All good

Satisfied