CAR RENTAL REVIEWS ON ZOOM AT CALGARY AIRPORT, YYC

Smooth process, best price

The van was great except the driver’s door didn’t respond to the lock and unlock key. We had to climb in the passenger door and reach across to open the driver door from the inside.

The pickup and the car itself were fine. It would have been good to have information about nearby gas stations where we could have filled up before dropping off the car, because we couldn't find any close by when we were returning the car, and didn't have time to go looking around. Also, it would have been good to know that we could drop off the keys with the front desk of the hotel since we arrived early in the morning before Zoom staff was on duty.

Watch out for hidden fees. Change of province can make your rental uneconomic

Tout était bien!! Le service en français aurait été apprécié

The van I got was coved in bugs and it needed an oil change. The interior was dusty and had garbage from the previous rental. Their excuse was that they are busy so there is no time to wash them. It was a very old car so it was not great to drive. Does not have GPS, back up camera, or any features that come almost standard on most recent cars. People at the counter was nice enough and answered most of the question. They did not try to make the process any more enjoyable, they only did what is required.

From arrival and departure at airport, to pick up and drop off of car, excellent service, excellent care.

The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.

The booking platform was fine but not enough details on the rental companies. I felt 'tricked' into booking with a sub standard company. It looked like a legitimate airport service, but was in fact not.

Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking

Had a hard time finding location since plaza confusing and no signage except small sign at store front. Had to wait for vehicle although I came early. Agent was polite and helpful. Vehicle interior was clean but exterior a bit dirty, so hard to locate scratches. Dropped off vehicle and agent was rude. Found 2-3cm scratch on rear bumper which I didn't notice until then. Blamed us and asked me to make a claim through Amex insurance. Don't think it was me and scratch was cosmetic. Can't help but feel a bit suspicious. Also, refused shuttle to airport hotel despite blurb in voucher saying shuttles offered during business hours.

No complaints. Easy to do business and to find best deal.

Excellent service

Amazing platform