NATIONAL CAR RENTAL REVIEWS IN UNITED KINGDOM

Very satisfied

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

All good

All good

Free car upgrade

Took the car only for half a day and driven only for 65 miles as per the invoice but the Fuel charges is 42 pounds. Invoice also mentioned that Fuel was full tank but it was not the case. for 65 miles you expect fuel to be reduced to half? Also, what is exs charges? I have collected the car at 12 in the noon and returned at 5.15 PM, invoice shows 23.08 PM. Understanding the bill is very difficult. Total shows 90.50 but amount due is 139.50. How is it calculated? Additionally i have paid 54 pounds to Qeeq while booking the car. So for nearly 5 hrs of renting a car cost me 194 pounds?

Took the car only for half a day and driven only for 65 miles as per the invoice but the Fuel charges is 42 pounds. Invoice also mentioned that Fuel was full tank but it was not the case. for 65 miles you expect fuel to be reduced to half? Also, what is exs charges? I have collected the car at 12 in the noon and returned at 5.15 PM, invoice shows 23.08 PM. Understanding the bill is very difficult. Total shows 90.50 but amount due is 139.50. How is it calculated? Additionally i have paid 54 pounds to Qeeq while booking the car. So for nearly 5 hrs of renting a car cost me 194 pounds?

Very happy on the overall service / car condition

On line booking was easy

I ordered a Range Rover (Luxury SUV) and got a Mercedes CLS. Good car all the same.

The road signs were very unclear, causing us to arrive at the car rental company an hour and a half late. Dragging two 24-inch suitcases made it extremely difficult to find the rental company. They claimed there were no cars available due to our lateness and demanded extra money for a different car. To avoid further delays in our schedule, we agreed. After negotiating with the rental company, they agreed to refund the additional fee, but!!! After returning the car and coming back home, they charged the same amount again under a different excuse! Extremely frustrating and infuriating!

Great service, great car, great trip - thank you! :)

Smooth and efficient. Easy! Thank you :)

I did not get the exact car but got a smaller one. I booked a Nissan X-Trail but was offered the Nissan, Qashqai which is a smaller size, although they offered me a Citron D7 but i refused.

Everything is good

Excellent

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

National car rentals is now part of enterprise and I didn't know that

The service attitude was very good, and the car pickup process was very quick.

Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.

Very helpful

Perfect. No problems at all

Fairly satisfied, the vehicle condition was good

Highly satisfied

Satisfied

good car, friendly staff, good price