The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.
Even though I already bought insurance, they wanted me to buy a more expensive one. Then they offered me an upgrade to a more expensive car but I had to pay more. When I refused, they started pushing insurance again. The deposit was higher than others; while others asked for 200 pounds, they wanted 700 pounds.
“Good service, good car, had to rely on the "Best price guarantee" to get the best price”
About Keddy by Europcar:8.7/10
The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good
About QEEQ:10.0/10
Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process
Only one staff member on. Had over an hour to wait for collection. No free coffee or upgrade offered.
Staff polite and helpful. Not his fault.
About QEEQ:10.0/10
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