CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR AT MANCHESTER AIRPORT, MAN

excellent knowledgable staff at pick up

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire

Booking was easy

After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.

The wait was TWO HOURS to get the pre-booked and pre-paid car. It was baking hot and I had a baby and a small child with me. The staff did not acknowledge the wait or apologise for it. I made a note, whilst in the queue, never to use Europcar again. All other rental car providers had more staff and no lines. Horrible, horrible, experience!

Good booking platform. No problems.

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.