Extremely satisfied with this car rental experience! Especially thanks to Ms. Anna, whose service was very friendly and meticulous. Coincidentally, she also handled the return inspection.
“BEWARE - Daily charge while vehicle is off road for repairs.”
About BARGAIN:7.0/10
The counter staff were very pushy on insurance upsell. He tried to convince me that my travel insurance and CC insurance would not cover my excess. He then went on to tell me that if I was in an accident I would have to pay the daily rate while the car was off the road and my insurance would not cover it. I didn't believe so I called the call centre, and they confirmed this to be true. I won't be using them again for this reason. The other issue was that I could not inspect the car properly due to rain and there was no where under cover to park.
There was still some mild upselling. The vehicle condition could be better maintained. It seems to be a legitimate large car rental company, but the vehicle condition is quite average. It's drivable, but with high mileage, driving it feels a bit laborious.
“Shuttle Service Very Slow - 60-80 minutes each way”
About BARGAIN:7.0/10
The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!
Hobart has many mountain roads with frequent changes in speed limits. Luckily, the BMW 1 Series was new and had excellent driving feel as well as a heads-up display for speed, which was very helpful.
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