The service was good, there are many counters at the airport so picking up the car was quite fast. However, the car I got was not cleaned after the previous renter returned it.
Very good but no communication. They swapped for a smaller Q3, and it was the only one left in stock reserved for me. It just fit my 24-inch suitcase and a carry-on. The trunk was much smaller than a full-size. The car had half a tank of fuel at pickup, which is inconvenient. Same at dropoff, half a tank.
Overall good and smooth. However, the queue for Avis pick-up was very long. Be prepared for a wait. It took almost an hour during the day. Compared to other rental companies nearby, there was hardly any queue. Probably due to the good prices and high demand.
Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.
Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.
“Good car but don’t use the Vancouver downtown office for pick up.”
About AVIS:6.0/10
Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.
About QEEQ:10.0/10
The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.
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