ENTERPRISE CAR RENTAL REVIEWS IN CANADA

The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.

The front desk receptionist discriminates against Chinese people.

Like: Very helpful agent, Excellent service , great vehicle for the value
Dislike: Not enough gas to start for a trip

Good looking staff

Additional services purchased due to language barrier

A bit expensive. The car is fairly new.

Like: The mustang got convertable they gave me

Had an issue after picking up the car, waved at the attendant, they saw but did not come out.

The car was very new, and the pickup and return process was convenient.

Bad

The phone customer service and current staff provided inconsistent answers.

Convenient procedures and good service attitude

Like: I was impressed with the friendly service. The staff was not under pressure, they were keenly interested in providing top notch service. They were very accommodating and let us drop off at the airport, since that was what out thirf party booking stated, so Avis accomodated this service for us.

Too far from the airport

Like: The staff (two fluently bilingual gentleman) we’re as good as any I’ve ever dealt with. I’ve lost the business card but wish I could give him the props he deserves. Excellent
Dislike: There was not one bad thing. Perfect

Very professional, many Westerners.

Satisfactory

Fast and convenient.

The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.

Always friendly service