KELOWNA CAR RENTAL REVIEWS

We were given an upgrade to an SUV which was larger than we wanted. However after initial hesitation we accepted it (with a half tank of petrol included) and it proved very satisfactory on the wide roads and long distances of British Columbia.

Easy to use - more information on hiring details - eg insurance and extras.

It was smooth and efficient

Excellent

Excellent

I got authorization return the car to Penticton B.C. (Case # 0190204561 from Shollanda, Employee I.D. NH48270), but when I arrived at Penticton Regional Airpoort there was no Hertz! Very upset!! I called Hertz and was transfered 3 times then when I was told that there were no Hertz locations in Penticton, the representative hung up on me. I called back again and after 2 more transfers, I was told that I would be charged towing charges and any damages if I left the car at Penticton Regional Airport even though I had authorization to do so. I spent over an hour on the phone and I wasted from 9AM to 6PM driving to Penticton, then to Kelowana and then having to bus and get someone to pick me up to get back to Penticton. Not a nice way to spend the last day of a holiday!! I am very very upset and would like a call back to come to some resolution! 5198887950.

Car size was just right for us did not have any problem and easy pick up and drop off.

Bad

Had to wait at the terminal as the staff had issues with entering the details of a uk license ont othe system & asked us to return to the airport in the morning to sort out. They also paid for our taxi back to our accomodation. We were then also given a free upgrade so i have no complaints about the process.

The staff are nice and cooperative

Like: Great car with winter tires for January rental
Dislike: N/A

ハイランダーではなく、ヒュンダイを充てがわれたことは残念

The rental company provided a very new car. The winter tires were sufficient for BC winter roads. In Kelowna, the snow was light, and there was no slipping after snowfall.

All good