CAR RENTAL REVIEWS ON DOLLAR IN TORONTO

The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.

Easy to book and the price offered was great as usual.

It's okay.

I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.

QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.

I booked a 'Mid-to-Full Size SUV - Ford Edge,' but on the day of pickup, only a 'Tesla Model 3' was available. The staff claimed it was an 'upgrade.' Ridiculous! Compare the prices of the two models yourself. Since the rental site didn't have an offer for a Tesla Model 3 and the staff promised I could exchange it in two or three days, I tolerated it. Three days later, I went to exchange the car and ended up with a 'Compact SUV - RAV4.' The staff still wouldn't admit it was a downgrade. However, both the rental site and Dollar's website list the RAV4 as a 'Compact SUV' and the Ford Edge as a 'Mid-to-Full Size SUV.' A search on any date will show that compact SUVs are priced much lower than mid-to-full size SUVs.

I booked a 'Mid-size SUV - Edge,' but on the day of pickup, they only had a 'Tesla Model 3,' and the clerk even told me it was an 'upgrade.' Ridiculous. You can compare the prices of the two models yourself. Since there was no Tesla Model 3 listing on QEEQ, and the rental company promised to exchange the car in two or three days when one became available, I reluctantly accepted. Three days later, I went to exchange the car, and they gave me a 'Compact SUV - RAV4.' The company still refused to admit the downgrade. Both QEEQ and Dollar's official site list the RAV4 as a 'Compact SUV' and the Edge as a 'Mid-size SUV,' with the Compact SUV generally being much cheaper than the Mid-size SUV on any given date.

Friendly and helpful staff

Helpful and saved me money!

It was okay.

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

Very satisfied, they upgraded the car for free.

The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

Quite satisfied. The staff are rigid but responsible and helpful.

When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.

Overall service is good, and the staff have a good attitude.

Great service, will visit again next time!

I often rent cars from them, and it's pretty good. There was an issue with QEEQ's information. I needed to drive to the US to see a friend, and when I explained to the rental company, they just nodded and said it was fine.

Satisfied!

Todo muy bien, solo el proceso para que me dieran el carro fue muuuy lento, había mucha fila y solo dos personas atendiendo. También me quedé un poco inconforme en cómo te explican lo del seguro, creo que me salió mas caro el seguro que el carro.

Sin comentarios

Waited for more than an hour

Very satisfied

Quelques difficultés de compréhension avec personnels pas toujours bilingues.