10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Price.
Dislike: I don’t mean to be rude but our driver just smelt a little bit.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Customer service and easy terms and conditions
Dislike: Nothing can be pointed out
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.
Read More >9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.
Read More >8.8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: Staff effieicincy and friendliness.
Dislike: Time to pick up at airport.
Read More >9.4 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Price
Read More >2.7 /10 Poor
Reviewed: Sunday, December 22, 2024
Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Very friendly, helpful and polite staff at pick up and drop off points.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Only pick up and drop off at the airport.
Relatively not very convenient。
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area.
The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
all great
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Poor counter service at Ace. Car seats dirty.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Was great service and very reasonably priced. Will recommend and also be using again.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Staff are friendly and recommended some attractions for our road trip to Gold Coast
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Car was clean and drive very well.
Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great customer service!
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
The car was good in the end I was a satisfied customer.
Read More >4.7 /10 Average
Reviewed: Sunday, December 22, 2024
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The Parking break of the car was broken.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was almost brand new. Top condition. Staff friendly and helpful.
Additional insurance was offered, but we did not require it.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
Long time to get the car.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything went smooth! Definitely use them again.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure
Read More >Caballeros Societies
Sydney
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
A bit difficult to reach by phone. We must keep calling many times.
Read More >M.Barcellos Monteiro Steglich
Sydney
6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Counter staff efficient and helpful
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Yes
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This was first experience with ACE Rental Cars and they have been very good and considerate.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell.
Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance.
Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Live chat experience is wonderful - fast, accurate and helpful.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
I can't effectively deal with problems in travel.
I want to extra days,but no body can help me.
I try to ring & mail &face book message.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
La voiture été confortable et bien pour tous mes besoins
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Great car for the price.
The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was a little large.I would have preferred a smaller one.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints.
Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff member that served me was great. Polite and very friendly. The car was in a great condition.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting .
Overall whole device out of 10 a 6
Car was good no worries .
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
please keep up your good work
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They gave us an upgrade due to being with family
Great service and great help
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No problems … easy
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
As expected
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was in great condition and staffs were very friendly and helpful.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The location is a bit off but otherwise nothing to complain about.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good car rental
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service, quick pick up, a bit remote location
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
From the airport to the office, there was complimentary shuttle bus service which was really helpful.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The car was fine & customer service once we got to the pickup office was good.
We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken.
Never, ever come back to them.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Staff were helpful and the car was a good model though it needed a service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service was great
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Brilliant staff on pick up, no upselling.
When we returned the car, the car was checked and we was told everything was ok.
We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car.
No 1 how would someone in the office know anything with out leaving the office?
No 2 We don't smoke nor have we ever smoked.
No 3 when I challenged the guy he said it must of been the people who had rented the car before us!.
No 4 As non smokers we would have noticed
No 5 Is it a scam? Mmmm
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The car was not cleaned. There was quite some rubbish (for example old food) in the middle compartment.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service and info given
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Great value for money
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
The car was dirty because it was not cleaned before use
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent communication with Staff. Very helpful
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The counter staff at Mascot were friendly and very helpful.
The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We received an upgraded vehicle which was appreciated.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car, excellent service
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
I thought the car( Toyota hybrid) was extremely easy to drive and very economical
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No upselling
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Okay
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental cost is cheaper than other companies and the car is decent. Good value for money.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good communication
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The return location was not clearly marked. When calling for assistance, the person (sounded like they were Indian) had a poor attitude, was unhelpful, and eventually said 'I can't help you, goodbye.'
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
My dad and I flew from Perth to Sydney and arrived at Sydney Terminal 2. Without checking any guides, we realized we needed to take a shuttle bus to Ace Car Rental's office outside the airport. I called customer service and was told to dial a 1800 number to arrange the shuttle bus. An Indian person with a strong accent answered and instructed us to exit through the main gate and turn left. Despite following these instructions, we couldn't find the location. We asked over five people inside the airport before finding out that the Ace shuttle bus stop had no clear signs. After a lot of hassle, we finally reached the Ace shuttle bus stop and had to wait for two hours with no bus arriving. My dad, who is 74 years old and has Parkinson's, was hungry and freezing at the airport for almost three hours (we landed at 5 PM and it was nearly 8 PM). My dad's condition worsened, so we decided not to go to Ace and instead rented a car from Avis at a higher price. When I called Zuzuche (the booking platform) to request a refund or to switch rental companies, they refused, claiming it was past the pickup time. We are still in dispute with Zuzuche and Ace about getting a refund for the rental fee. After reading reviews about Ace mentioning issues like the oil light warning, arbitrary deposit charges, and long waits at the Ace office, I believe that my decision was correct. Otherwise, who knows what could have happened to my dad.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Pickup process was too difficult.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The attitude wasn't great, very arrogant.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service and affordable prices.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
el coche bien, me hubiese gustado mejor atencion para ir a buscar el auto, me llevaron en una camioneta unos 10/12 minutos. espere 60 minutos a que me busquen.
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