Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
About QEEQ:10.0/10
Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
About QEEQ:8.0/10
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