Cheap rental but needs to work on customer service
Australia
Reviewed: Thu, Feb 13, 2020
About ACE Rental Cars:7.0/10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
“Very friendly, helpful and polite staff at pick up and drop off points”
About ACE Rental Cars:8.3/10
Very friendly, helpful and polite staff at pick up and drop off points.
About QEEQ:8.0/10
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Customer Service
Cheap rental but needs to work on customer service
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