Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

The car was dirty because it was not cleaned before use

It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.

Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.