Alamo, Sydney International Airport Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Sydney International Airport Information, Car Rental Instructions & Policies

Address

SYDNEY INTERNATIONAL AIRPORT, 10 ARRIVAL COURT, MASCOT, NSW, 2020, AU

Telephone

+61283032282

Pick-up Instructions

The Alamo - Sydney International Airport car rental location is in terminal

You can walk to the counter of Alamo - Sydney International Airport car rental.

Sydney Airport comprises multiple terminals with domestic and International operating in different sectors, not within walking distance. Please make sure you are aware of your arrival and departure location to collect and return the rental vehicle. INTERNATIONAL ARRIVALS Terminal 1 Customers arriving off international flights to Terminal 1 can make their way to our office in the arrivals hall after exiting the customs gates. Our staff will complete your paperwork and give you directions to your vehicle, which is located a short walk from the terminal building. DOMESTIC ARRIVALS Terminal 2 All customers at the Domestic Terminal will be serviced at Terminal 2. If you arrived via Terminal 2 please proceed towards the carousel arrivals area in Jetstar in Terminal 2 to find our counter on the ground floor. Terminal 3 If you arrived via Terminal 3, please exit the terminal and turn right, and walk for approximately 5 minutes following the signs to Terminal 2, where the counter is located inside. Once the paperwork is completed, our staff will direct you to our courtesy shuttle which will take you to your rental vehicle at our parking lot. The shuttle service to our parking lot is approximately a 7-10 minute drive.

Drop-off Instructions

Domestic Travellers: Please return all rental vehicles 7 Coleman Street, Mascot 2020 and supplier will provide a shuttle that will transfer you back to Domestic Airport. Meanwhile, if you are Domestic Travellers, please allow time before their departure check-in. If you are looking to return out of operation hours, please advise at the time of your collection so that the location can organise for your return of vehicle keys + transfer back to the domestic airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 85 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 23.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 3 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Churchill Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Bruny Island, Phillip Island, Tasmania

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Magnetic Island, Rottnest Island, Long Island, Mornington Island, Mariah Island, North Stradbroke Island, Cockatoo Island

Excess

Collision Damage Waiver Excess differs by car model:

USD 4400 for Ford Focus,Kia Sonet,Nissan March,Corolla,

USD 5000 for Kia Sportage,Toyota Mark X,

AUD 5200-6200 for other car models.

AUD 5200 for Mercedes Class A,

AUD 5700 for Ds Ds7,

AUD 5200 for Ford Focus,Kia Niro Hybrid,Jeep Compass,Kia Sonet,Nissan March,Toyota Yaris Cross Gx,Toyota Camry,Corolla,Toyota Mark X,Toyota Corolla,Mercedes Class A,Toyota C-hr,Kia Sportage,Renault Twingo,Holden Commodore,Toyota Prius,Peugeot 408,Opel Mokka-4wd,Mystery Car,

AUD 5700 for Ds Ds7,Benz Vito,Volvo Xc40,

AUD 6200 for Bmw X1,Volvo Xc90,Peugeot 3008,Special,

AUD 1650 for Ford Focus,Kia Niro Hybrid,Jeep Compass,Kia Sonet,Toyota Yaris Cross Gx,Volkswagen T-cross,Toyota Camry,Corolla,Toyota Mark X,Toyota Corolla,Mercedes Class A,Kia Sportage,Holden Commodore,Toyota Prius,Peugeot 408,

AUD 2200 for Ds Ds7,Toyota C-hr,Chrysler Pacifica,Skoda Kodiaq,Benz Vito,Opel Mokka-4wd,Volvo Xc40,Mystery Car,

AUD 3300 for Opel Mokka,Cubic Metre Van,Cubic Metre Van,Peugeot 3008,Tesla 3,Special,

Theft Insurance Excess differs by car model:

AUD 5700 for Ds Ds7,Benz Vito,Volvo Xc40,

AUD 6200 for Bmw X1,Volvo Xc90,Peugeot 3008,Special,

AUD 5200-6200 for other car models.

Third Party Liability Insurance Excess differs by car model:

AUD 5700 for Ds Ds7,Benz Vito,Volvo Xc40,

AUD 6200 for Bmw X1,Volvo Xc90,Peugeot 3008,Special,

AUD 5200-6200 for other car models.

AUD 0 for Ford Focus,Kia Niro Hybrid,Jeep Compass,Kia Sonet,Toyota Yaris Cross Gx,Volkswagen T-cross,Toyota Camry,Corolla,Toyota Mark X,Toyota Corolla,Mercedes Class A,Kia Sportage,Holden Commodore,Toyota Prius,Peugeot 408,

AUD 0 for Ds Ds7,Toyota C-hr,Chrysler Pacifica,Skoda Kodiaq,Benz Vito,Opel Mokka-4wd,Volvo Xc40,Mystery Car,

AUD 0 for Opel Mokka,Cubic Metre Van,Cubic Metre Van,Peugeot 3008,Tesla 3,Special,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Sydney Kingsford Smith Airport

Hotels

0.5 mi from Novotel Sydney International Airport (formerly Mercure) Hotel

0.5 mi from New Oriental Service Apartment

0.5 mi from Quality Hotel CKS Sydney Airport

Other Landmarks

5.1 mi from Sydney Tower Eye

6.1 mi from Sydney Opera House

FIND ME A CHEAP RENTAL

Leaflet

Map view of Alamo Store Location

coordinates: -33.93541 151.165304

Location Images

Alamo-Sydney International Airport-51188-telegraph

The Sign

Alamo-Sydney International Airport-51188-store

The Rental Desk

The Sign

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 4.8
Vehicle cleanliness: 4.5
Spaciousness: 4.5
Counter staff: 4.2
Pick-up location: 5.1
Drop-off location: 5.1
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Peter
Sydney
6 /10 Average
Reviewed: Tuesday, May 13, 2025
The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.
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K.TAKANO
Sydney
7.3 /10 Good
Reviewed: Tuesday, May 13, 2025
高速道路の説明、保険の勧誘その他諸々しつこく勧めてきた
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Wuu S C
Sydney
10 /10 Excellent
Reviewed: Tuesday, May 13, 2025
Counter staff give good advice on Sydney road toll fee ! Was given a better and bigger car for my booking !
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R.Kelly
Sydney
10 /10 Excellent
Reviewed: Tuesday, May 13, 2025
Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money
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Lambert Southey
Sydney
6 /10 Average
Reviewed: Tuesday, May 13, 2025
The actual location was hard to find, not prominent enough.
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Roxanne Bacon
Sydney
2 /10 Poor
Reviewed: Tuesday, May 13, 2025
I rented a Kia seven-seater from Alamo (Enterprise) at Sydney International Airport (Terminal 1). I found the rental counter and completed the rental process, signing many agreements (later realizing some terms shouldn't be pre-signed). I thought renting a car would be simple given my extensive driving experience in the US and Melbourne. However, upon returning the car, I was informed of a scratch on the left side. Despite being very careful and considering the other three passengers also found it strange, we all agreed there was no incident and such a scratch would have made a noticeable noise. I would like to make the following appeal: 1. The rental company did not inform or accompany us during vehicle inspection, violating our right to know the vehicle's condition. At the terminal, they had us sign all the documents in advance (it took about 5-8 minutes to find and inspect the car), without any specific details or staff accompaniment. We had to find the car and drive away on our own, and although we didn’t take photos, we were at a disadvantage, assuming a developed country would prioritize reputation. 2. During the return, the inspector also mentioned damage on the right side and to the windshield (though the windshield was intact upon rechecking, and the right-side damage wasn't ours). We felt the inspector wasn't familiar with the car's condition. This raises doubts about the scratch being our fault. 3. The inspector stated that handling the matter with him would cost 1000 AUD, but it might go up to 5000 AUD with the manager, raising concerns of extortion and discrimination. All present can testify to this. 4. At the international terminal counter, the manager knew nothing of the situation and called in the inspector, who then froze an additional 5000 AUD on my credit card. Feeling coerced and with an international flight imminent, we had no choice but to comply. Later, as we reached the departure level, the inspector demanded more signatures, which I signed with 'Disagree.' The experience was worse than in the US, Japan, or New Zealand, severely impacting our dignity. In summary, the rental company was unprofessional, their service was lacking: asking us to sign agreements in advance, violating our right to know the vehicle's condition, showing disrespect, and potentially involving extortion. We are not unwilling to pay but demand clear and honest transactions. Lastly, I affirm that the vehicle had no incidents during my rental period.
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Ruth Moore
Sydney
10 /10 Excellent
Reviewed: Tuesday, May 13, 2025
The overall service was excellent. The reserved Camry wasn't available, so they provided a brand-new 2024 Skoda Octavia instead. It was great to drive, more powerful than the Toyota, fuel-efficient, and they even upgraded the service package for free.
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