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+1-8007618913
From Canada
+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8808887356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8808887356
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Reviewed: Thu, Sep 26, 2019
About ACE Rental Cars: 2.0 /10
My dad and I flew from Perth to Sydney and arrived at Sydney Terminal 2. Without checking any guides, we realized we needed to take a shuttle bus to Ace Car Rental's office outside the airport. I called customer service and was told to dial a 1800 number to arrange the shuttle bus. An Indian person with a strong accent answered and instructed us to exit through the main gate and turn left. Despite following these instructions, we couldn't find the location. We asked over five people inside the airport before finding out that the Ace shuttle bus stop had no clear signs. After a lot of hassle, we finally reached the Ace shuttle bus stop and had to wait for two hours with no bus arriving. My dad, who is 74 years old and has Parkinson's, was hungry and freezing at the airport for almost three hours (we landed at 5 PM and it was nearly 8 PM). My dad's condition worsened, so we decided not to go to Ace and instead rented a car from Avis at a higher price. When I called Zuzuche (the booking platform) to request a refund or to switch rental companies, they refused, claiming it was past the pickup time. We are still in dispute with Zuzuche and Ace about getting a refund for the rental fee. After reading reviews about Ace mentioning issues like the oil light warning, arbitrary deposit charges, and long waits at the Ace office, I believe that my decision was correct. Otherwise, who knows what could have happened to my dad.

Relevant Reviews on ACE Rental Cars Sydney Airport

L.Moore

View more >
Compact | Toyota Corolla Hatchback or similar
Reviewed: Thu, Apr 23, 2020
About ACE Rental Cars: 9.0 /10
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
About QEEQ: 10.0 /10
Best comparative site ive found for rentals cars simply because of its smoothness and its an ease to use. great service. thanks

Fun

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Nov 24, 2019
“Good”
About ACE Rental Cars: 8.3 /10
Good

H.Leong

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Sat, Nov 16, 2019
“Great experience at a reasonable price.”
About ACE Rental Cars: 9.0 /10
Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.
About QEEQ: 10.0 /10

Mat

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Oct 21, 2019
“Quality vehicle for the money.”
About ACE Rental Cars: 8.7 /10
Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.
About QEEQ: 7.0 /10

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Oct 21, 2019
“Service sans problème mais attention! Pas de “e-tag” donc problème pour les péages”
About ACE Rental Cars: 8.3 /10
La voiture été confortable et bien pour tous mes besoins
About QEEQ: 8.0 /10
Ils été assez bien

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