Overall disappointed for the price we paid

The staff was extremely rude and canceled our order without reason.

Both renting and returning the car were smooth. The lady who eventually took us to the airport was particularly nice.

I don't understand why QEEQ partners with this car rental company. Check the reviews on Google; they are seriously discriminatory against Asians. Our experience was terrifying. Although the staff we encountered were not severely discriminatory, they were extremely slow. It took over an hour to process, and even though we had already paid in full, they attempted to charge us again. We had to find another staff member to confirm our payment. Additionally, they aggressively pushed insurance, even though we had already bought comprehensive coverage. Overall, it was a horrifying experience.

The car rental staff, like all New Zealanders, were enthusiastic and diligent.

Good car company to rent from. Cars are a bit older and you have to take a test before they allow you to take the car which I find a bit odd because other car companies do not make you do this. But great customer service and staff.