The process was quite simple. You just need to answer some traffic regulation questions. Otherwise, nothing special.

There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?

The rental company is very strict. They have a rigorous driving test, and if you don't pass, they cancel the booking. One of my friends couldn’t pass the test, which I believe is quite necessary.

Very dissatisfied

Very disappointed with Apex rentals. We had paid a premium price for a Ford Focus hatchback however on arrival we were given a Nissan Tiida which is a class below what we had ordered.