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Rental Locations
Review
Good to Know
Last updated on: April 24, 2025
29 Rental Locations
Pickup
1. Upon arrival at Queenstown International Airport, phone our toll free number 0800 304 300 and let us know that you're ready to be picked up. 2. Exit the terminal turning right and head towards the departure area. 3. When the van arrives, our driver will load your luggage into the back of the van or into a trailer. 4. Please tell the driver your name and show him your confirmation (if required). 5. Our location is two minutes drive from the airport terminal. Walking to Apex Queenstown Airport 1. Please Note: If the weather is fine and you don't feel like waiting for the shuttle van, Apex is only a short walk (approx. 5 minutes) from the airport terminal. 2. Exit the terminal area on Sir Henry Wigley Drive and turn left at the second round about onto Lucas Place. 3. Apex is located 250 metres down Lucas Place on the right.
Telephone
+6434510583 / +64800304300
9.2/10 Excellent
300+ ratings, 1 reviews
View details
Closed
Pickup
Daytime Pick-up（09:00AM-05:00PM） 1. Upon arrival at Queenstown International Airport, please phone 0800 800 338/+64 21 198 8293; Or use the airport freephone service then dial 823; to let us know that you're ready to be picked up. 2. From the baggage claim area, please exit the terminal building. 3. Please wait at the Commercial Vehicle Drop off area/Transfer area (the Pick Up Point).4. When the van arrives, our driver will load your luggage into the back of the van or a trailer.
Telephone
+64211988293
9.2/10 Excellent
800+ ratings, 7 reviews
View details
Closed
Pickup
Once you have collected your luggage, Please call us on 09 869 3318. Our courtesy shuttle will pick you up from the Airport. The Shuttle collection area is located just outside the terminal in the area marked 'Off Site Rental Car Transfers' If you have to change your schedule and pick up after hours, please click precheck-in URL and finish online -checking process. https://rentalcars247.co.nz/checkin
Telephone
+6437774002 / +6498693318
9/10 Excellent
800+ ratings, 5 reviews
View details
Closed
Pickup
When you are ready to pick up your vehicle, please call our service hotline at 0800 660 600 (within New Zealand) or +6496006660 (international). We strongly recommend adding our customer service WeChat: arentalsnz. We will provide a free airport shuttle service during 08:30-17:30. Business hours: Monday to Sunday, 08:30-18:00. If you arrive at the pickup point outside of business hours, from 18:01 to 08:29 the next day, a late service fee of 65 New Zealand dollars will be charged. International/domestic terminals: After collecting your luggage, please move to the Transfers area to wait for the pickup; The Transfer area is at the far left corner turn when facing the terminal building, outside the check-in counters. (Follow airport signs to the Transfers area.) Queenstown office address: 77 Glenda Dr Frankton Queenstown.
Telephone
+64800660600 / 0800 660600
9/10 Excellent
800+ ratings, 5 reviews
View details
Closed
Pickup
The location is located outside the airport, please pay attention to the car rental guide inside the airport and take the shuttle bus to the location to check in.
Telephone
+64800243789
9/10 Excellent
100+ ratings, 0 reviews
View details
Closed
Pickup
Your rental will be serviced by Enterprise. Upon arrival please be on the lookout for the Enterprise counter located in the Arrivals hall of the airport terminal. Your rental will be serviced there. The car rental counter is located in the Arrivals hall of the Queenstown Airport Terminal opposite to luggage belt 1.
Telephone
+6498703330
8.7/10 Very good
2000+ ratings, 5 reviews
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Closed
Pickup
Car rental company counters in the vicinity of the airport hall after picking up the baggage, and you can find the Sixt logo easily.
Telephone
+64800737070 / +6434422915
8.7/10 Very good
500+ ratings, 3 reviews
View details
Closed
Pickup
ACE RENT A CAR provide a shuttle, but sometimes you are required to pick up the car at Hertz's desk. After arriving at the airport, please call the location at+64 21 774 178 or 03 442 3801, or 0800 502 277 to confirm the pick-up service. If you are running late and you won't be able to collect your rental car at the allocated time, it is important to get in touch with the branch you are collecting from so that we can make alternate arrangements. Call our toll free number at 0800 502 277 and we will do our best to accommodate.
Telephone
+64 3 442 3801 / 0800 502 277
8.7/10 Very good
400+ ratings, 0 reviews
View details
Closed
Pickup
Car rental company counters in the vicinity of the airport hall after picking up the baggage, and you can find the “Car rental” sign easily.
Telephone
+6434423450
8.6/10 Very good
400+ ratings, 1 reviews
View details
Closed
Pickup
The store is on the left side of the airport arrival hall.
Telephone
+6434424106
8.6/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
To speed up your vehicle, please visit https://moderentals.co.nz/check-in to complete your details prior to arrival. Once you have collected your luggage and cleared customs, please call us on 03 974 4340 to order your shuttle. To meet your shuttle, exit the terminal through door D (departures) near the check-in counters. Our driver will meet you in the commercial shuttle transfers area outside the end of the terminal.
Telephone
+64039744340
8.6/10 Very good
400+ ratings, 3 reviews
View details
Closed
Pickup
Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our desk, please ask for directions at the airport information desk and they will direct you to us.
Telephone
+6492544397 / +64800545000
8.5/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
The store is located in the arrival hall of the airport. The car can be returned besides the business hour. Extra pay is required.
Telephone
+64034425887
8.5/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
Jucy highly recommend to finish the online check-in process before pick-up, which can save the time for your rest of journey. QUEENSTOWN AIRPORT: Our free JUCY shuttle can collect customers from the Queenstown Airport. Shuttle runs on demand and can be requested by calling our free phone 0800 399 736 and it takes about 10-15 minutes(depending on traffic). Shuttle runs between 8:30am - 3:45pm. Shuttle meeting point: Follow the signs to shuttle/car rental pick up, it is located next to Jetstar check in. Also there is a free phone available to call our branch (below map). COMING FROM CITY: Our branch is near the Airport. This is about 7km (10 mins drive, traffic dependent) from the town. A taxi costs around $30, or customers can catch the number 1 bus from 27 Camp Street to Queenstown Airport. From the airport, you can catch the free JUCY shuttle to branch.
Telephone
+6493744360 / +64800399736
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival check in at the Europcar/Routes counter. If assistance is required please reach us at 64034425887
Telephone
+6434425887
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
There is no counter in the airport, please call 0800300123 (Chinese hotline) after arrival, or pay attention to whether there is a pick-up service with placards.
Telephone
0800 300 123
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Picking Up Between 8:00am - 5:00pm: Visit our Queenstown Airport Shuttle Request page(https://www.snaprentals.co.nz/pickup-queenstown) below to request your shuttle pick up. Please ensure that you are at the airport & have cleared customs & security before requesting the shuttle. Our Queenstown Airport Shuttle arrives at the Rental Car Transfer Area. Exit the airport by the Jetstar check in area. Once outside, please stand next to the blue lockers and free phone - the shuttle will arrive here once requested. Our shuttle is available on demand - there's no need to arrange your shuttle prior with us to your arrival at the airport. Please allow 15 minutes for your shuttle to arrive. Please note: due to traffic in Queenstown, please allow up to 40 minutes for the shuttle to arrive when ordering between 3:30pm - 5:30pm. After-hours collection and drop-off are not available in this location.
Telephone
+64800288699
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
The store is located in the arrival hall of the airport. The car can be returned besides the business hour. Extra pay is required.
Telephone
+64034425887
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
One day before the pickup, we will contact the guest via the phone number provided in the reservation. It is recommended to add our company on WeChat in advance, WeChat: duohaochi, or WhatsApp: +64225820306. After collecting your luggage, please call us. We will meet you at 'Parking A' public car park.
Telephone
+64800200666 / +64225820306
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Upon arrival at Queenstown Airport, please call our local office at +64 93033912 (NZ Phone) or 0800 736825 (Public Phone) to schedule your pick up. We don't have an office in the terminal, so we will use a Shuttle Bus to take you to our location and to your vehicle. Shuttle hours are every day from 09:00 to 16:00. 24/7 self pickups and drop offs available with mandatory pre-check in: https://www.scotties.co.nz/flexways If you need help or your itinerary changes, please call us at +54 9 11 5259-9877 (Phone and Whatsapp). Thank you! ESPAÃOL: A su llegada al aeropuerto de Queenstown, llame a nuestra oficina local al +64 93033912 (teléfono de Nueva Zelanda) o al 0800 736825 (teléfono público) para programar su recogida. No tenemos oficina en la terminal, por lo que utilizaremos un Autobús de enlace para llevarlo a nuestra ubicación y a su vehÃculo. El horario del servicio de traslado es todos los dÃas de 09:00 a 16:00. Recogidas y regresos por cuenta propia disponibles las 24 horas, los 7 dÃas de la semana, con registro previo obligatorio: https://www.scotties.co.nz/flexways Si necesitas ayuda o cambios en tu itinerario, por favor llámanos al +54 9 11 5259-9877 (Teléfono y Whatsapp). ¡Gracias! PORTUGUÃS: Ao chegar ao aeroporto de Queenstown, ligue para nosso escritório local em +64 93033912 (telefone NZ) ou 0800 736825 (telefone público) para agendar sua retirada. Não temos escritório no terminal, por isso utilizaremos um ônibus para levá-lo até nossa localização e até seu veÃculo. O horário do serviço de transporte é todos os dias das 09:00h à s 16:00h. Retiradas e entregas automáticas 24 horas por dia, 7 dias por semana, disponÃveis com pré-check-in obrigatório: https://www.scotties.co.nz/flexways Se precisar de ajuda ou alterar seu itinerário, ligue para +54 11 9 5259-9877 (Telefone e Whatsapp). Obrigado!
Telephone
(+1) 3218215141
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
When placing an order, please provide your flight number. After landing, please call +64 225820306 to arrange for pick-up and drop-off service. Our staff will be waiting in the airport parking area. If you have any special circumstances, please contact the store in advance. The store supports free pick-up from Monday to Friday from 8am to 5pm. For pick-ups outside of these hours, a fee of 65 New Zealand dollars per pick-up will be charged.
Telephone
+64225820306 / +64273922666
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Your rental will be serviced by Enterprise. Upon arrival please be on the lookout for the Enterprise counter located in the Arrivals hall of the airport terminal. Your rental will be serviced there. The car rental counter is located in the Arrivals hall of the Queenstown Airport Terminal opposite to luggage belt 1.
Telephone
+6498703330
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Your rental will be serviced by Enterprise. Upon arrival please be on the lookout for the Enterprise counter located in the Arrivals hall of the airport terminal. Your rental will be serviced there. The car rental counter is located in the Arrivals hall of the Queenstown Airport Terminal opposite to luggage belt 1.
Telephone
+6498703330
8.4/10 Very good
300+ ratings, 2 reviews
View details
Closed
Pickup
Once you've landed, exit through the arrival doors. Walk past the Taxi's on your left and look our for a white building with pink GO Rentals signage - this is by the main car park entrance. If you would like to fast-track your vehicle collection, please complete web check-in https://www.gorentals.co.nz/online-check-in/ or download the GO Rentals App and complete the check-in there https://www.gorentals.co.nz/app
Telephone
+6499741598
8.4/10 Very good
300+ ratings, 2 reviews
View details
Closed
Pickup
Once you've landed, exit through the arrival doors. Walk past the Taxi's on your left and look our for a grey building with pink GO Rentals signage - this is by the main car park entrance. If you would like to fast track your vehicle collection, please complete web check-in https://www.gorentals.co.nz/online-check-in/ or download the GO Rentals App and complete the check-in there https://www.gorentals.co.nz/app
Telephone
+64 9974 1598
8.4/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
When you arrive at the airport, you can see the store along the exit.
Telephone
+6434423808 / +6434423808
8.4/10 Very good
600+ ratings, 3 reviews
View details
Closed
Pickup
1. Once you have collected your luggage, please call 0064 3 4281 588 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttle bus will arrive around 10-15 mins (Depending on the traffic conditions). 2. Follow the signs for transfers and exit at door D, where you will find the shuttle transfer area. The Shuttle Transfer Area is outside the AIR NEW ZEALAND Check-in Area. 3. Please wait in the shuttle transfer area for the White Hao Rental Shuttle van (Plate number: HAOCAR) and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up (from the airport to the branch) or drop off (from the branch to the airport) is 17:30. If you call us to request a shuttle pick up or drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.
Telephone
+6434281588
8/10 Very good
2000+ ratings, 7 reviews
View details
Closed
Pickup
1.Once you have collected your luggage, please call 0064 9217 1001 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttles bus will arrive around 10-15 mins. (Depending on the traffic conditions). 2.Follow the signs for transfers and exit at door D where you will find the shuttle transfer area. The Shuttle Transfer Area is outside the AIR NEW ZEALAND Check-in Area. 3.Please wait in the shuttle transfer area for the White Yes Rental Shuttle van and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up(from the airport to the branch) or drop off(from the branch to the airport) is 17:30. If you call us to request for shuttle pick up or drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.
Telephone
+6434202878 / +6492171001
7.9/10 Good
2000+ ratings, 9 reviews
View details
Closed
Pickup
1. Upon collecting your luggage at Queenstown Airport, follow the airport signs directing you to Transfer/Locker area. After exiting the Departure Gate, walk straight ahead for 20 meters to the corner on your right. You will see green signs indicating "Transfers." Please call us at +64 21 199 3456 from this location, and our shuttle will arrive within 15 minutes. Look out for our white Mini Bus with the EZU CAR RENTAL logo on the windows. 2. If you have already exited from the Arrival Gate, please do not cross the Pedestrian. Proceed straight to the Departure Gate and look for Transfer signs. After-hour(out side 8:00-18:00) Service:（Services are provided by tripartite companies） Please kindly finish online check-in so that counter staffs can help you process pick-up quickly.https://web.rentalcarmanager.com/Workflow/WorkflowAuth?workflowcode=kiosk&key=TnpFWlVjYXJSZW50YWwzOTZ8UkNNU3VwcG9ydHxMRWEwN0dDMQ%3d%3d
Telephone
+64212863456
Budget
9.2/10
EZU
8.3/10
A Rentals
9.2/10
Yes Rentals
8.4/10
Hertz
9.0/10
Europcar
8.6/10
MODE
8.9/10
Apex
8.7/10
Hao Rentals
8.9/10
Thrifty
9.1/10
Dollar
8.4/10
RentalCars247
8.8/10
Ezi
8.8/10
GO Rentals
9.2/10
YESAWAY
8.3/10
Discount Car Rentals
7.8/10
ACE Rental Cars
8.6/10
Alamo
8.1/10
AVIS
9.0/10
Shouqizuche
8.4/10
Enterprise
9.2/10
SNAP
8.0/10
Jucy
7.6/10
AERODRIVE
8.9/10
SCOTTIES
5.9/10
National
9.0/10
KOOCAR
7.2/10
HITCH Car Rentals
8.0/10
NU Car
4.2/10
ON THE WAY RENTAL
8.0/10
NZ Zuche
7.7/10
APOLLO
10.0/10
britz_motorhome
7.0/10
Gold Car Rent
8.5/10
Reviewed: February 6, 2025
Satisfied, the process of picking up and returning the car is convenient and straightforward.
Reviewed: April 2, 2025
Rented a 2019 new car, but was given a 2013 car with 200,000 kilometers on it.
Reviewed: February 24, 2025
This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU. Firstly, it took well over 30 mins for the van to pick us up from the airport. Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside.. The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched. We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe. We called the office to complain about these things and never got a return phone call. Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had. The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.
Reviewed: February 20, 2025
This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant
Reviewed: February 11, 2025
Returned and rented a car at the same store, the process was extremely simple.
Reviewed: March 15, 2025
The service was excellent, the car was in great condition, and the pickup and drop-off service was very prompt. Driving in New Zealand is super easy— the rental company provides a guide to New Zealand's traffic rules, and once you learn them, you can get accustomed very quickly, even if you rarely drive in your home country.
Reviewed: February 24, 2025
Following the pickup process, I called the rental company upon arriving at the airport, and they quickly sent a car to pick me up. The waiting location was clearly specified.
Reviewed: February 10, 2025
The booking was for a 2017 model vehicle, but the actual car provided was a 2013 model. The vehicle was old, with multiple malfunctioning buttons, and complaints were unresolved. The pickup location was Queenstown.
Reviewed: September 16, 2024
Great service experience, staff were friendly and patient.
Reviewed: March 25, 2025
The process was smooth, and the car was in good condition.
Reviewed: March 24, 2025
Pretty good, quick check-in process, but the car model was changed.
Reviewed: February 5, 2025
The car was in great condition, it was brand new.
Reviewed: June 18, 2024
Excellent reception, courtesy, and after-sales service.
Reviewed: March 23, 2025
The service was quite satisfactory, and they seem to trust their customers.
Reviewed: February 4, 2025
There is no physical location; you need to call to schedule a shuttle. It might be awkward if your English isn't good.
Reviewed: February 10, 2025
Electronic self-service pickup through a tablet, clear and straightforward, no hidden upselling.
Reviewed: October 15, 2024
The attitude was extremely poor, there were hidden charges and unreasonable terms. They deliberately ignored emails.
Reviewed: November 12, 2024
無償アップグレードを提案してもらったが、サイズが大きすぎてお断りした。車の交換も快く対応してもらえた。
Reviewed: October 25, 2024
Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong. Should take Tesla off the orders if they have sold them all. Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla
Reviewed: February 8, 2025
Excellent! Very convenient, purchased full insurance upon arrival.
Reviewed: January 1, 2025
There was an unexpected Road User Charge of $NZ93 (including card surcharge and Goods and Services Tax). There was no mention of such at charge at the time of booking, pick-up or drop off by either QEEQ or DOLLAR.
Reviewed: November 10, 2024
SUV available immediately Staff very friendly and helpful
Reviewed: February 8, 2025
It looks small, but the service is very professional.
Reviewed: January 10, 2025
We had 5 adults in the car and the car was still great.
Reviewed: January 2, 2025
The experience was really great and smooth. The process is pretty simple and easy. The staff is really supportive.
Reviewed: January 2, 2025
Very helpful, friendly, fast, efficient. Best rental company I have ever used.
Reviewed: September 26, 2024
Terrible rental company, the car was too smelly, and they maliciously switched vehicles.
Reviewed: February 28, 2025
The first car we got had a fault and was replaced without fuss with a much newer vehicle
Reviewed: February 20, 2025
The car matched the booking car. Rental process was seamless. We returned the car 2 days before the expected return date, and we hope to get a refund for the two days not used.
Reviewed: February 18, 2025
Lovely team. I forgot not to lock the car with the key but to use the remote- and ended up with the burglar alarm going off!!! but the team replied to my phone call immediately and solved the problem. All very good! I really liked the phone holder and multiple cables provided to allow me to use my cellphone for google maps. I thought the steering wheel lock was a bit over the top- maybe good for Shanhai but not really needed in Central Otago!
Reviewed: February 20, 2024
The car's trunk was scratched by the garage door, and I was charged 2000 NZD for repairs. Although I expected car repairs to be expensive in New Zealand, local friends informed me that this quote is twice as much as a 4S shop, which is quite unreasonable.
Reviewed: January 11, 2024
I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!
Reviewed: November 20, 2023
The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.
Reviewed: October 31, 2024
Excellent service; they picked me up at the hotel when I got the car, and their attitude was great.
Reviewed: August 10, 2024
Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful
Reviewed: July 22, 2024
The whole experience was easy & the staff very pleasant
Reviewed: April 4, 2024
Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all
Reviewed: December 19, 2024
There is a shuttle bus that takes you from the airport to the rental store. The rental process is simple. If returning the car after service hours, you can just park it at the store's parking lot and drop the keys into the key box.
Reviewed: November 16, 2024
Very satisfied, the process was simple and quick.
Reviewed: November 14, 2024
The service was enthusiastic and the explanations were clear.
Reviewed: October 22, 2023
I booked a Mitsubishi Outlander, but they gave me a Toyota Yaris Cross and claimed it was the same class. It's an insult to my intelligence.
Reviewed: January 8, 2023
It was a very spacious car and we enjoyed our trip as there was a good spacious car
Reviewed: August 31, 2024
I always choose QEEQ for overseas car rentals. Their service is excellent, with prompt feedback and quick problem resolution.
Reviewed: August 26, 2024
Terrible company with poor service. They charged a large amount after returning the car without clear explanation. The service is really bad.
Reviewed: September 11, 2018
They deducted fees arbitrarily without sending an electronic invoice in advance. This happened one week to a month after the car was returned. The rental company did not inform about all the deductions beforehand, and it took nearly two months for them to refund this unexplained amount.
Reviewed: August 21, 2024
Overall, very satisfied. The only issue is that there was only one staff member, which made the process a bit slow.
Reviewed: June 16, 2024
When I called the rental company for a shuttle, I only got automated responses. Overall service was average.
Reviewed: January 23, 2023
SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.
Reviewed: May 18, 2022
The insurance for the rental car seems almost mandatory. We might not have been very clear about this initially. When we got there, we said we didn't need insurance, but the rental company insisted that without it, we needed a credit card guarantee, and cash wasn't acceptable. This wasn't communicated to us beforehand during the rental process. I think your platform should explain this better. Since we didn't have a credit card, we were forced to buy the most expensive insurance (we could only buy the most expensive one? This feels like a forced sale), which was really frustrating.
Reviewed: April 18, 2024
Overall pretty good, the deposit was refunded quickly.
Reviewed: February 25, 2024
This is a very good rental company with excellent service staff. The pick-up and drop-off process is very efficient, convenient, and quick. It is a reliable car rental company that I highly recommend to everyone. Big thumbs up.
Reviewed: November 25, 2022
Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.
Reviewed: October 12, 2019
The service was great. After arriving at the airport, I called, and coincidentally ran into the rental company's car dropping off a customer. After returning the car, they also took me to the Remarkables shops.
Reviewed: September 6, 2019
Fast and friendly. Very smooth process would use again.
Reviewed: February 17, 2023
Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.
Reviewed: December 29, 2021
Very good, both pickup and drop-off were smooth
Reviewed: October 13, 2021
This is a local, small car rental company. Due to the pandemic, some branches have closed, making it difficult for me to return the car at a different location (I wanted to return it early because of the lockdown, but I couldn't because I couldn't book a ferry between the islands and had to stay near the port for an extra week. I noticed that other larger rental chains allowed flexible returns at the port). If you need flexible return options, you should pay attention to this. But this is probably only an issue during the pandemic. Although the company is small, their service is quite personalized; you can contact their staff anytime. I drove the car for almost a month, and they were very understanding of my changing plans whenever I checked in with them, which felt quite warm. The extension fee was charged at the original daily rate, which was very transparent. The car was not a 2017-18 model Corolla; I believe it was a 2012-13 model. It didn't have USB charging or music playback, but it was still fairly reliable despite being older.
Reviewed: February 16, 2020
The company hasn't responded to my refund request due to the pandemic restrictions from my workplace.
Reviewed: January 23, 2023
Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.
Reviewed: August 11, 2020
Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.
Reviewed: March 10, 2020
今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。
Reviewed: February 13, 2020
I've rented cars overseas for many years, and this was the worst experience, hands down! First, our flight landed at 7 PM, but no one answered the phone when we called the car rental company. We had to take a taxi, costing nearly 30 NZD. The car rental location was very hard to find, and the GPS directions were off. Fortunately, the taxi driver was helpful, and we eventually found it. We picked up the car keys ourselves from a box at the entrance.
Reviewed: February 12, 2020
Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.
Reviewed: November 25, 2019
Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.
Reviewed: August 27, 2019
The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.
Reviewed: July 21, 2019
Really old car , over 200k km , many parts are missing, passenger not work well .
Reviewed: November 20, 2019
The service attitude was great. They contacted us a few days before departure and informed us of the precautions.
Reviewed: July 27, 2018
Waited too long. We arrived at the scheduled time, but had to wait for a long time...
Reviewed: July 23, 2019
The owner is very nice. Since I wasn't very familiar with the road conditions, he specially accompanied me to practice at the airport roundabout. The service was very thorough.
Reviewed: May 25, 2019
Picking up and dropping off the car directly at the airport is very convenient.
Reviewed: March 6, 2019
The car had issues and the after-sales service was poor.
Reviewed: February 3, 2018
We arrived earlier than our scheduled pickup time. After calling the rental agency from the airport, we waited for over 20 minutes before a staff member came to the airport with the car, and then helped us get used to driving on the left side before we departed.
Reviewed: May 2, 2018
No staff available during pickup, everything is self-service which can be confusing.
Reviewed: February 20, 2016
The Queenstown branch is small, but they have a wide range of vehicles. However, once you arrive at the store, they will strongly recommend insurance, which is quite expensive. It is much cheaper to buy it in your home country. Britz's cars are relatively old; mine had 190,000 kilometers on it. If possible, I recommend Maui, whose cars are two to three years old, while Britz's are over three years old. KEA's cars are only one year old.
Reviewed: February 24, 2017
The car was in good condition, and the Chinese customer service was excellent. They delivered the car to my place in Queenstown, which was very convenient. However, when I returned the car half an hour early and left it in the airport parking lot, we didn't meet in person. I had cleaned the car before returning it, but since I didn't have a vacuum cleaner, there were some sand and a few food crumbs (just a few pumpkin seeds) left inside. They charged me 100 NZD for this, which is really unacceptable!
It takes up 42% of all car rentals. Top selected car types are: SUV, Small, and Large.
* Based on all bookings from Queenstown Airport (ZQN) for the last 30 days.
Lowest rental rates at the Queenstown Airport (ZQN) is USD 42.79 on average, and can go up to USD 87.33 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Queenstown Airport (ZQN).
* Based on the scheduled pickup time of all bookings from Queenstown Airport (ZQN).
Most customers book a rental car from Queenstown Airport(ZQN) for 4 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 36% of the total bookings at Queenstown Airport (ZQN).Out of it, besides Christchurch, other top destinations : Nelson, Auckland.
On average, Basic Protection costs USD 81.91 per day for SUV, USD 57.28 for Small and USD 80.42 for Large.
Do You Know?
No.1 Source Country
Customers from Switzerland choose Queenstown Airport(ZQN) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from New Zealand prefer more spacious car models like Kia Carnival,Toyota Hiace and Nissan Elgrand 2008 Or Similar.
Quite a Planner
Taiwan(China) renters like to plan much more ahead, they usually make the online booking 102 days before pickup from the Queenstown Airport (ZQN).
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Customer Service
9.6/10 Excellent
600+ ratings, 2 reviews
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