Easy to book and perfect car for our needs.

Terrible service attitude, as if I owe them something. If this place was listed on public review sites, I would definitely leave a bad review.

Very good experience , thanks much

They were good not charging us for after hours fee due to delayed flight

This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.

such a big lier we booked toyota rav 4 one month prior, we paid, no availablelity of rav 4, when we arrived, the suggestion from car rental company was not same,(small suv and bad tyres conditions with front damage) no excuses from car rental for this situation, everybody careful about this cheating