Easy

The service attitude of the rental agent, Gigi, was good. Although there was an unpleasant incident, it was resolved satisfactorily. We might choose this company again next time.

We booked what we thought would be a 'Toyota Yaris or similar' but got a Nissan Tiida that had done 195,000km. Not what we were expecting at all.

Worked fine

Discount car rental has an outstanding service, excellent customer service and immaculate cars with a more than accurate price

With EasyRentCars I have the chance of use different companies out of the big ones that gives an exceptional service as europcar, hertz, or avis.

This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.

Stanley was very courteous and friendly and answered our questions thoroughly. It just took a while to work on the admin stuff before going on our way.