EZU, Queenstown Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

EZU - Queenstown Airport Information, Car Rental Instructions & Policies

Address

7 Sutherland Lane Frankton, Queenstown 9300

Telephone

0064-212863456

Pick-up Instructions

The EZU - Queenstown Airport car rental location is in the airport and pickup outside

Please contact the staff to pick you up to EZU - Queenstown Airport car rental when you arrived.

1. Upon collecting your luggage at Queenstown Airport, follow the airport signs directing you to Transfer/Locker area. After exiting the Departure Gate, walk straight ahead for 20 meters to the corner on your right. You will see green signs indicating "Transfers." Please call us at +64 21 199 3456 from this location, and our shuttle will arrive within 15 minutes. Look out for our white Mini Bus with the EZU CAR RENTAL logo on the windows. 2. If you have already exited from the Arrival Gate, please do not cross the Pedestrian. Proceed straight to the Departure Gate and look for Transfer signs. After-hour(out side 8:00-18:00) Service:（Services are provided by tripartite companies） Please kindly finish online check-in so that counter staffs can help you process pick-up quickly.https://web.rentalcarmanager.com/Workflow/WorkflowAuth?workflowcode=kiosk&key=TnpFWlVjYXJSZW50YWwzOTZ8UkNNU3VwcG9ydHxMRWEwN0dDMQ%3d%3d

Drop-off Instructions

Please drop the car off at our branch at the address above. The staff will gladly take you to the airport terminal during business hours.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 15/day

capped at NZD 150

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

capped at NZD 80

Tire chains rental

Prices and inventory depend on local stores.

To be confirmed

capped at NZD 50

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

The car rental company only allows rental period over 10 days to cross the border. Cross-island access free of charge, but the customer is responsible for the ferry ticket and fee.

Ferry Transportation: Allowed

EZU allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 6500

Collision Damage Waiver Excess:

NZD 6500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Queenstown Airport

Hotels

1.6 mi from DoubleTree by Hilton Queenstown

3.4 mi from Oaks Shores

3.9 mi from Oaks Club Resort

Other Landmarks

4.4 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of EZU Store Location

coordinates: -45.0141695 168.7528483

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Dana Haywood
Queenstown
2 /10 Poor
Reviewed: Friday, September 20, 2024
The actual situation did not match the description, and UnionPay cards were not accepted.
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Pearl Sailsbury
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
Overall very good, no unnecessary hassle, and they remind you of important things. If you have any issues, they respond promptly to phone calls.
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Gene Albert
Queenstown
8 /10 Very good
Reviewed: Friday, September 20, 2024
The service attitude is excellent.
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Esther Katte
Queenstown
2 /10 Poor
Reviewed: Friday, September 20, 2024
There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.
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Simon Gibson
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
Very satisfied
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Marcia McCarthy
Queenstown
6 /10 Average
Reviewed: Friday, September 20, 2024
The rental company's office is very basic, but they speak Chinese. The service attitude is acceptable. The child's car seat is very simple, just a cushion. When returning the car, they mentioned there were marks on the windows, but they were already there and we were not charged. Overall, the process was smooth. After returning the car, they immediately took us to the airport, which was just a few minutes away, saving us the trouble of finding the departure gate.
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Robert Field
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
After grabbing our luggage and calling, a car arrived to pick us up. It was very convenient, and the rental office is close to the airport.
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Darren Whit
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
Very satisfied
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Betsy Butler
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
Very satisfied
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Julie Maltz
Queenstown
10 /10 Excellent
Reviewed: Friday, September 20, 2024
Excellent
Read More >